Beating off competition from more than 1,000 other care homes in the city, Heathfield Court is the only one in the London Borough of Bexley to receive the accolade from the UK’s leading reviews guide to care homes, carehome.co.uk.
There are 1284 care homes in London, with the top 20 receiving an award, based on reviews submitted by residents, their families and friends. Heathfield Court has a rating of 9.9 out of 10.
Gina Kitchenham, manager at Heathfield Court, said: “We are thrilled to receive this award as it’s a testimony to the love and care our dedicated team members provide to our residents. Since we opened five years ago, we have created a close-knit, happy family, where our residents’ friends and family play an active role in their loved one’s life. We are so proud of the positive reviews we’ve received as our residents are at the very heart of everything we do.”
Resident Shirley Taylor, aged 88, said: “This is like one big family, I’ve made so many good friends here. The activities that are on offer here are wonderful, I enjoy learning new things and keeping busy.”
Andrea Bishop, whose mother lives at Heathfield Court, said: “Mum has high complex needs, the staff worked hard to get to know and understand her needs, keeping me in the loop throughout and taking on board tips and advice as I had helped care for Mum at home for a long time. Each staff member has something unique with the care they give my Mum. The standard of the care home team is a reflection on the leadership team at Heathfield Court – I wouldn’t want Mum to be anywhere else.”
Amanda Hopkins, reviews manager of carehome.co.uk, said: “We now have nearly 250,000 reviews of care homes on carehome.co.uk so we are able to give people a real insight into what a care home and its staff are like.
“Our reviews reveal the quality of their care, activities and nutrition as well as if the care home is value for money and the standard of their facilities. Reviews of Heathfield Court show they provide an excellent standard of care and we would like to congratulate them on being a top 20 care home in London. It is a huge achievement to be named as a top rated care home by the residents who actually receive the care as well as their family and friends.”
Heathfield Court previously won the ‘Covid Hero Award’ at both the 2021 and 2020 Great British Care Awards. This award was awarded to an individual, team or employer who went above and beyond during the Covid-19 crisis.