How do you support new residents to settle in safely?

We work with individual families and future residents on a case by case basis to assess the risk prior to each person moving in with us. This involves carefully assessing all risk factors such as whether a person has had Covid before, how many doses of the vaccine they’ve had, where they’ve been living before joining us and what level of contact they’ve had with other people. This risk assessment, coupled with a combination of PCR and LFD rapid testing could mean someone doesn’t have to complete the full isolation if they are considered to be a low risk and their test results are negative. For any period of self-isolation, our dedicated team use the knowledge we have gathered prior to the person moving in, as well as information we often glean through chats over a cuppa and a piece of cake, to ensure this time is a nice and comfortable experience. There are lots of opportunities to still take part in activities, pursue hobbies and try new things and we provide room service for their home-cooked meals and snacks throughout the day and night. We’re also there to chat to and, as family plays a huge role in our vibrant care home life, we make sure that all residents are able to remain in regular contact with their loved ones.