We have an open door policy and you can visit as much as you like. We draw up a personal care plan for your loved one to ensure that all their needs are met. You will soon get a feel for how happy they are here. You are always welcome to meet with the home manager or a senior member of the team to address any concerns, as often as you like.
As a care service provider, we are subject to random inspections from the Care Quality Commission, the independent regulator of health and social care in England. Our homes regularly achieve very high results in these inspections. We have regional business managers who are also responsible for monitoring quality standards in our homes, with monthly visits and reports completed and submitted to senior management. Complaints and concerns raised within any of our homes are always dealt with promptly, and recorded as part of an ongoing internal audit process.