How can I feel confident that my relative will be cared for?

We have an open-door policy and you can visit as much as you like. In partnership with you and your loved one, we draw up a personal care plan for them to ensure that all their needs are met. You will soon get a feel for how happy they are here. You are always welcome to meet with the home manager or a senior member of the team to chat about anything you might be worried about, as often as you like.

As a care service provider, we are subject to random inspections from the Care Quality Commission, the independent regulator of health and social care in England. We have a regional business manager who is also responsible for monitoring quality standards in our home, with monthly visits and reports completed and submitted to senior management. Any comments or concerns raised are always dealt with promptly, and recorded as part of an ongoing internal audit process.