We love to hear from family members and friends about their experiences of life at one of our homes. How they feel about our home, the care we provide and the team that make that possible.

Knowing the ways in which we have made a difference and touched the lives of those in our care – and their loved ones – is what keeps us focused on delivering the highest standard of care at all times.

May 14, 2017

Just to say a big thank you for Mum’s birthday party, she really enjoyed it.

Also, thank you for your support and understanding with my husband – it is much appreciated.

I can’t think of a better place for my Mum to be. The team is very good with her and it makes me feel happier and I know I don’t have to worry about her.

So a big thank you!

From Chris Brown x

May 9, 2017

Dear Nikki and team

This card is for you all and exactly my thoughts – you are all amazing. The flowers you sent took my breath away, I get fond memories everytime I look at them.

I can never thank you enough for looking after Mum and loving her so much.

I love you all

Valerie and Ray

May 3, 2017

Dear Nikki and Julie

A thankful card has to be done, but can never express my gratitude for the love and care shown to my Mum over the past year.

Mum had so many lovely experiences during her time with you and I have many great pictures and memories.

You are an amazing team and Alderwood is a very special place that will stay with me forever.

I will miss you all greatly

Much love,

Helen

April 25, 2017

Dear Karen,

It was so kind of you to send me such lovely flowers. You all do such a worthwhile job caring for the elderly and I know it is not easy.

God bless you for all your compassion and support to your residents and relatives.

Take care,

Love from Sue Handscombe

April 21, 2017

To Lisa and all the team

I just wanted to say thank you for your great care in looking after my Mum, Rose. She was often anxious, but I can see that your team did their best to keep her comfortable and at ease. They were kind and caring to both her and me and I greatly appreciate their sensitivity.

Thank you all

Denise

April 10, 2017

To all the team at Bridge House

I wanted very much to write to thank everyone at Bridge House for giving my beloved father such a happy three years living as part of the Bridge House ‘family’.

From the moment Jim decided that he wanted to move to Bridge House, his life was enhanced by his key decision. The loneliness he had sometimes felt living independently was replaced by a sense of belonging, the superb residential and nursing support he benefitted from, and the wonderful range of activities on offer to residents.

It is apparent to anyone walking into Bridge House that it is maintained beautifully and provides an extremely comfortable environment for all the residents. What is less obvious is the exceptional caring nature of the team, which my father emphasised to me so often.

My brother and I have reflected on many aspects of our father’s life – and we certainly feel that his time at Bridge House represented an extremely happy period for him. We cannot thank you all enough for your contribution to Jim’s ‘life story’ and hope that many other residents will benefit from your kindness and high standards for many years to come.

With our very best wishes

Rhona and James

April 9, 2017

To Karen and the team at Claremont Court

Thank you so much for the beautiful flowers you sent. It was an extremely kind thought.

Also, my grateful thanks to you and all the team past and present who have looked after Pat with so much care and kindness for so many years. I know she really appreciated what everyone did for her.

Again, many thanks for everything

Kindest regards

Graham, John and Katy

April 2, 2017

Dear Nikki and Julie

You both made our day on Friday. It was a lovely idea to give us a celebration on our 61st anniversary and to get Ralph to take part was amazing.

Thank you all for the cards and flowers, and the lovely cake was delicious.

It’s so good to be around such caring friends.

With love,

Shelia

March 29, 2017

To all the team at The Spinney

We would like to thank you all for the excellent care you gave our dear Dad Wally.

As Dad’s health deteriorated it was a comfort to us all to know that Dad was always shown kindness and respect. He would have been especially pleased that he was always helped to look clean and smart.

Thank you again

Walter Thornton

March 28, 2017

Dear June

When Marjorie came to Bridge House, she was in a very bad place, both physically and mentally. However, during her time with you she miraculously came back to life again. I know she still had many health problems, but she was cared for and happy and got back some of her incredible joy for life and I felt so relieved to know that she was safe and someone was looking after her. Lots of the old Marjorie came back. I enjoyed many visits and telephone chats with her.

As soon as I entered her room at Bridge House, I knew that all was well – her birthday cards were all around her room, her old teddy was in her arms and she was peaceful. I don’t know who put her lipstick and nail varnish on, but it was inspirational. Instead of an old sick lady, there was the beautiful Marjorie we all knew and loved.

Thank you all so much for making her time with you so happy. I expect you will say you were only doing your job; I can only say what you are doing is an extraordinary excellent job.

Again, my grateful thanks to all of you who cared for Marjorie so kindly and gave her the quality of life she deserved.

Yours sincerely
Nancy

March 26, 2017

Hi Nikki

Just to say thanks for the flowers, much appreciated.

Alderwood is a wonderful care home and that’s largely down to the culture and expectations set by the Manager. Very well done! Everyone on your team has been remarkably supportive and caring throughout, to Mum, to my brother and myself.

If I may though, I’d like to give a special mention to Sarah and Sharon. Both routinely went ‘the extra mile’ and were particularly caring, kind and attentive during Mum’s last weeks.

Thank you

John Beales

March 16, 2017

Dear Nikki

I just had to write and formally thank you, Julie and all the team for looking after Mum so well over the past five years. There are some very special carers working there that made a very sad, difficult situation much more bearable.

Although the past year or so has been particularly painful for Dad and I to visit Mum in the poorly state she was in, we will miss coming in there as we were aware of the enormous support we received and were grateful for it.

With warmest wishes

Jan and Eric xx

March 12, 2017

Dear Heather and all the team at QEP

My family and I thank you all so much for the constant loving care you gave John during his six month stay with you.  We especially appreciated all you did to keep him comfortable.

God bless you all.

With our thanks

Brenda Wakefield

March 6, 2017

Sirs,

My mother came into the care of Water Mill House Care Home on 13th February.  Your team received her into the home with grace and warmth and continued to show both of these for the time she was with you.

I cannot praise highly enough the attention and the care shown to my mother by all the staff at Water Mill House, but in particular by Sam and her colleague Lee who were exemplary and are a credit to your company.  Please give them my thanks and best wishes.

Regards,

Michael Pearce

March 3, 2017

Mum has only been a resident since late last year and I’ve already emailed you to say what a fantastic home Brooklands is and how amazing your staff are.

To to be leaving mum to go on holiday is a big thing for me because at our last home it took me three and a half years to take a break . I’d just like you to know I’m so happy and pleased with the care and love my mum receives from the staff and because of this I can go away feeling happy that she is in safe caring hands. It is without doubt such a lovely friendly place to be. Your team are truly remarkable people.

Kind regards

Tracy Thorne

February 28, 2017

To all at Brooklands

Thank you very much for taking such good care of my dear mother. She always looks so happy and content when we see her.

Maureen and I will never forget you and how kind and friendly you all are.

Very best wishes

From Linda

February 27, 2017

Dear Karen and all the team at Claremont Court

I just wanted to thank you and everyone at Claremont for all the kindness and support shown to Mum since she moved in – the team are a credit to you, you obviously have a great interviewing technique!

The past two years have been so difficult, but to see Mum so well cared for and content has given me enormous peace of mind, which is everything. Mum now has a better social life than me! What is so nice is that we are creating memories, such as the pie contest and afternoon tea – I will have these moments to cherish for the future.

Claremont is also helping me to accept Mum’s condition and realise that residents can still have a good quality of life and haven’t been given up on. I’ll be putting my name down on the list for a room when my time comes!

We feel incredibly lucky to be able to say Mum is in such a wonderful place.

Thank you for everything,

Julie and Joyce Weeden

February 25, 2017

To Dear Nikki and everyone at Alderwood

Thank you for the lovely rose that I can grow in our garden in memory of John. John told me last year how happy he was living at Alderwood. I have nothing but admiration and gratitude for the love, care and respect you have shown to John over the years.

When I describe Alderwood to other people, I tell them of a big family, to which everyone feels they belong to, as I do myself, which is the real meaning of ‘home’.

Lots of love
Charlotte

February 22, 2017

To all at Alderwood

As a family we would like to record our grateful and heartfelt thanks for the care and kindness you showed our late mother during her time as a resident at Alderwood.

The helpfulness and cheerfulness of you all, we are sure, made for her what would were difficult times more bearable and it was good for us to see her calm and content any time that we visited.

We would like to thank you also for making us family feel so welcome and part of the team, we were never made to feel an intrusion.

For a difficult job so calmly and efficiently done, we thank you all and for making Mother’s time with you so comfortable by your devotion to her care and wellbeing. We couldn’t have asked for anything better.

We thank you all and wish you well for the future

The Speak Family

February 21, 2017

Dear Heather

Thank you very much for the lovely card and flowers you sent. Please pass our family’s grateful thanks onto the team who were involved in looking after Graham during his time with you. All the care and nursing team were so kind and considerate to him, and so sensitive and compassionate at a distressing time.

In all the times I have visited, I have always been impressed by the home and your team.

With thanks and best wishes for the future.

Yours sincerely

Nina Sparks

February 18, 2017

Dear Heather

Thank you to all those concerned firstly for the wonderful Valentine’s day lunch, and secondly for all you did to make Dad’s birthday so special. It was so good of you to host such a delicious lunch which we all really enjoyed. Dad was quite overcome by the ‘cake ceremony’!

We so appreciate all you do to make Dad’s life fulfilled and happy.

Best wishes
Gillian

February 15, 2017

Dear Karen,

Everyone at Claremont Court has been so kind in caring for my mother and for me too. Moving there, even for 2 weeks, proved to be the right decision. My mother was calm, content, well looked after and stayed out of hospital; I had more time to just be with her. If only my mother had moved there earlier so that we could both have enjoyed everything for longer.

There are so many things to thank you for and so many people to thank; everyone deserves a special mention.

Thank you,

Rosalind

February 7, 2017

Dear Monica

We would like to thank you and all the staff for looking after Winnie so well during her two years she was at Acorn Court.

It is very hard for someone to have to leave their home, friends and the area in which they have lived all their life and suddenly to find themselves in completely new surroundings and among all new faces, especially when they are as old and frail as Winnie was.

It was not easy, but everyone at Acorn Court did all they could do to help her settle down and feel at home. She was treated with care, respect and genuine affection.

We consider Acorn Court’s greatest asset, as well as the excellent facilities, to be the kind, caring and friendly staff. Please will you give them all our grateful thanks for making Winnie’s time at the home as pleasant and comfortable as possible.

Our kindest regards to all at Acorn Court,

George and Paul Clark

February 6, 2017

Dear Karen

Halina enjoyed exceptional care in the safe and professional hands of you and all the wonderful team members who looked after her during her time with you. Claremont Court could not have been a better place for her and we feel very blessed that we were able to have her as one of your residents.

At 88 years she has enjoyed a long life and to have been able to see her so contented, well cared for and without physical suffering in your care has helped us immensely. We were so delighted and genuinely appreciative of the kindness shown by your care team – this meant a lot to us.

Thank you for sending such a beautiful bouquet of flowers – another sign of the excellent care given by Claremont Court. The kindness you have given to Halina will not be forgotten.

Thank you again so much

Eva Corbitt

February 3, 2017

To the team at QEP

My brother and I would like to say a big thank you for all the care you and your team gave to our father during his four and a half years in your care at QEP. We feel he enjoyed his time very much with you all.

Best wishes

Christine and Stephen

February 3, 2017

To the Brooklands team

Thank you all so much for the way you looked after our Mum. Brooklands really was an excellent home for Mum and the team and home became part of our lives too in a very positive way.

Thank you

Janet, Andrew and Susan

January 30, 2017

Hello Maureen

I just wanted to drop you and the team at Bramley Court a personal note to say how very grateful I am for the love, care and attention you gave dad during his final months with you. His needs were sometimes complex, and I know that he could be as stubborn as a mule, and yet you managed to reach him and build a relationship with him.

It gave me great comfort during a difficult few months to know that dad had a home, never more so than when I had to fight to get him out of the other home last year. That evening, when I delivered him back into your care and I was greeted by the team waiting in the car park, was the moment when I knew that dad was in the best place he could possibly be. I will miss him – and coming in to see you all – but I am at peace knowing he is now back with Mum.

Please pass on my love and best wishes to everyone.

Veronica

January 27, 2017

Dear Heather

I would like to formally thank you and your team for looking after my mother so well for eight years.

You are all truly amazing and you have all of our family’s respect for being able to have the care and patience to look after people who are so ill..

Thank you again

Paul Wilkes

January 27, 2017

Dear June

The family would like to thank you and all the Bridge House team for helping to make David’s time with you as happy, peaceful and content as possible. He was happy at Bridge house and felt loved and cared for.

We were so happy he was in the right place.

With love and thanks

The Buckle Family

January 26, 2017

Thank you so much for today Heather.  It was  lovely to have Mum’s last tea party at QEP. It was so nicely laid out she would have been pleased and proud.  Jackie and Julie were so kind making the tea, and Julie was still there when we left doing the tidying up.  Please can you add them to the staff appreciation!

QEP and the staff will always have a place in my heart.  You were all so kind and loving to Mum and I was completely at ease each time I left her with you, but you know that. You are all angels in my eyes.

With love and thanks

Marilyn

January 24, 2017

My mother was moved to Claremont Court from her care home when her health deteriorated and she needed more nursing care. During her last few weeks, she received excellent palliative care. Nursing staff took time to encourage her to eat and drink, she was bathed, and her nightwear and bedding changed daily. We could visit any time day or night and offered hot drinks. A small fully equipped kitchen was also available to us.

How we wish mum moved there earlier so she could have enjoyed as best as her health would allow, to partake in the activities and use the pleasant dining room with other residents.

We could only observe the dedication of the staff in their care of other residents all of whom suffered from dementia. Staff had time to spend with them and preserve their dignity at all times. The staff also had time to spend with us and said their care was for the relatives as well as their residents – and it showed.

Although we as a family were involved with Claremont Court for a short while, we would have no hesitation in recommending them as caring environment for those living with dementia, being looked after by staff who really care.

January 20, 2017

To the team at Alderwood

I just wanted to thank you for your kindness and compassion towards both my Mum and myself during her time with you.

Your empathy and sensitive handling of the situation made an incredibly hard thing a little easier. It takes a very special person to do the job you all do and you do it so well. I owe you a huge debt of gratitude from myself and my family.

Kindest regards
Valerie

January 16, 2017

In October 2015, Bob went to live at Water Mill House. After a period of unsettled anxiety, he became part of the family built there by all the team at the home. The people at Water Mill loved Bob.

He was treated with such respect and kindness that all his family owe a huge debt to them. It is difficult to imagine another group of people who can summon up such generosity of spirit in circumstances which are often so very trying. These lovely ladies and gentlemen tend to the frailties of their residents and offer open-hearted support to the families.

Through his smiles and occasional little jigs, he showed them the love and respect they deserve.

January 11, 2017

Dad was so lovingly cared for by the Team at QEP. The staff were supportive of us all and always made us feel welcome and at home. There was a wonderful atmosphere and nothing was too much trouble. We are eternally grateful to them.

Best wishes

Mrs Marcel

January 7, 2017

We would like to thank all the team for the excellent care and attention you gave to our Mother over the last few weeks. We have really liked the atmosphere at Queen Elizabeth – so homely and friendly. We consider that the care you all have shown has been exceptional.

With warmest wishes

Gill and Chris Hanlan

January 5, 2017

To whom it may concern,

I feel the time is now right to contact you and congratulate you on how well your home Brooklands has changed my Mum’s life and mine. Mum moved to Brooklands around Oct/Nov 2016. She has been in care after a stroke since 2013.

We thought we had got her into the right place in another care home at first – how wrong we were. It was a very stressful time moving mum after almost 4years, but as a very protective daughter I would like you to know I am without doubt so happy with my Mum’s care from your lovely loving staff. Nothing is ever too much trouble and they are all so happy and kind, and professional at the same time. Your nursing team are amazing keeping me in the loop with Mum’s meditation and are always very approachable should I have any questions. Julia is a wonderful lady.

Your home made our Christmas special as well as New Year. Mum is so happy and relaxed here, it’s taken a lot of pressure off of me and that’s amazing.
All in all you have one fabulous home here and I’m grateful my mum is part of it. It’s all too often to hear criticism and it’s easy for people to complain these days rather than praise, so this is why I’m sending this email to you because Brooklands is so bloody good.

Kind regards
Tracy

December 20, 2016

Dear Heather

I would like to express my deep gratitude for everything you did to give Jim the best possible quality of life within his limitations. I will never forget how you made it possible for Jim to be accepted at QEP where he was treated with the utmost care and kindness.

On all occasions I visited him, I came away happy and comfortable in the knowledge that he couldn’t be in a better place. I am constantly aware of how fortunate we have been.

With very best wishes

Ruth Isaac

December 19, 2016

Dear Karen

My mother Dorothy is in your care at this time, and I would like to thank you and your wonderful team at Claremont Court.

I feel Mum is in a very good hands and I trust your excellent staff implicitly. Please also express my thanks to everyone who takes care of her and let them know I am very impressed with how my mother is being looked after.

Yours sincerely

Janet Page

December 17, 2016

To the team at Bramley Court,

A quick note to say that my aunt, Janet Owens, has just spent three years at Bramley Court in Histon, having been cared for by both the general and dementia teams at different times.

During her stay the staff have been consistently amazing, far surpassing any expectations we ever had of nursing home care. It wasn’t just her physical care, but also the emotional support and relationships that the staff provided which made the most of her last years of life. What you do is much more than just a business.

Thank You!

Best wishes,

Matthew & Karen Young

November 25, 2016

Dear Brooklands Staff

We would like to thank everyone who took care of Andrew and helped to improve his quality of life.

With love and best wishes
Geoff, Sue Rigg & Family

November 21, 2016

To each and every one of you wonderful carers who look after my Mum, Hilda

With very special thanks for helping me to get Mum to her 100th amazing birthday! I couldn’t have done it without you.

With love and neverending thanks
Ursula and family

November 16, 2016

To all the lovely care team  and nurses who helped make our Mum’s time in the nursing home as comfortable as near to the ‘home’ experience as possibly under the circumstances.

Our Mum truly was thankful to all the staff that she came into contact with.

We can never truly express our greatest appreciation and respect for the wonderful care team.

Thank you all so very much

Elaine Fisher & Family

November 11, 2016

Mum had the best care possible at Bramley Court and I thank the team at Bramley Court for all that they did for her. I would and do recommend this home to anyone because they CARE.

Yours faithfully
Mrs Mary E Bailey

November 11, 2016

To the staff and carers at Brooklands

I would like to thank you all for the wonderful kind care and attention you gave to my mother during her time with you. I left her here everyday when I visited with a feeling of calm as I felt she was safe and cared for.

Thank you again
Margaret Buttle & Family

November 5, 2016

Dear Karen and Noelia

Thank you for giving Mum the dignity and wonderful careduring her time at Claremont.

Please thank all your staff, it helped us knowing she was being so cared for in a serene and dignified way.

Regards
Paddy, Brian & Family

November 4, 2016

Dear Karen & Noellia

I wanted to write and thank you very much for the wonderful care that my mother received at Claremont Court. Throughout her time with you, you arranged for her to have the most attentive and sympathetically delivered care and she really relaxed and blossomed with the cheerful understanding that she received. The carers delivered such tender loving care that we could not have asked for more.

With grateful thanks from us all

Angela

November 4, 2016

We would like to thank all the staff at Brooklands for caring for Jacky.

We really appreciate all the support and kindness you showed to us at a very difficult and emotional time.

With our sincere gratitude,

Best wishes,
Jim & Su

November 3, 2016

To the wonderful staff who cared for my mum Shelia,

Thank you all so much from her family. I know she felt safe and happy.

Thank you and with love
Linda Baker

October 31, 2016

To you all

We want to thank you all for the care and kindness shown to our beautiful Mim, Doris during her time with you.

She was dreading having to move from her home where she had lived with our late father for 60 years, but she settled into QEP almost immediately. She quickly made new friends (many of them yourselves) and enjoyed a social life busier than she’s had for many years. She even got to meet Elvis!

Choosing a care home for someone you love dearly is a daunting prospect, but we feel we made the right choice.

Thank you all
Janice Pickford, Steve King and all the family

October 31, 2016

A huge ‘thank you’ to all the staff at The Spinney for the care you have given to Ron, and for the understanding and your help you have shown for our many problems while I had my operation. I am sure he will miss you all.

God bless you all for the work you do.

Joy Targrass

October 27, 2016

Dear Heather,

I just wanted to say how much I enjoyed the ‘Making a Difference Food Challenge Day’, thank you so much for inviting me.

It was a real pleasure to meet you and some of the residents; it was a wonderful way to spend an afternoon. Please pass on my thanks to everyone involved!

With very best wishes
Nigel Manning, Deputy Mayor of Guildford

October 25, 2016

Today we had the pleasure of visiting our sister Mrs T.Brown and her husband Peter and just had to get in touch and say how absolutely delighted we were with all that the Spinney had to offer.

Your guest room was lovely, the service on all fronts excellent as was the food provided.

Please thank all who were involved.
We hope and pray that our Terry and her husband Peter will have the benefit of your loving care for many more of our enjoyable visits to come.

Yours with much gratitude
Julie & Peter Jackson

October 13, 2016

I would like to thank all of the nursing and care staff who took part in looking after my dear wifr Shelia during her time in you care.

I shall always remember the kind attention and care that you gave to her, and for which I am truly grateful.

Yours most sincerely
Ted Rainer

October 12, 2016

To all the staff on the first floor,

With many thanks for caring for Mum so well during her time with you all.

We thank you all,

Love Yvonne & Peter

October 12, 2016

A big thank you to all the staff and everyone who made my birthday so lovely. I will never forget it – and the cake was really moreish!

Thanks all

Love Evelyn

October 10, 2016

Dear Monica

I am writing to thank you and your team at Acorn Court for the exemplary care that Mum received. Everyone that I met who worked at Acorn Court are a credit to you and I would like you to please pass on my heartfelt thanks to the whole team. Moving Mum into Acorn Court was the best decision we made, allowing her to maintain her dignity throughout. I would like in particular to recognise the support given to me and my brother at a very difficult time.

For this I will always be grateful.
With kind regards

Simon Moon

October 4, 2016

Dear Heather and the QEP Team

Thank you for taking such good care of my Mum. You treated her with respect and compassion and knew how to make her smile at a time in her life she needed it the most.

Our family are so grateful ad full of admiration for you all. You ar a fantastic team with such strength and kind hearts.

A huge thank you from
Dan, Beryl, Richard and the rest of Marion’s Family

October 3, 2016

Throughout the last four years, I have come to know the staff who cared for my mother at Queen Elizabeth Park Care Home very well and I felt compelled to write to you to show you my appreciation. I have been continually impressed by the team across the building – they are a total credit to the Care profession and they cared for my mother with respect and compassion at a time when she needed it the most.

Throughout what was a very difficult time for myself and my family the team continued to put us at ease, offering both reassurance and when required were honest with the reality of her condition – a difficult balance, but they did so with great professionalism. Friends and family who visited Mum would often comment on what a pleasant atmosphere the home provides with such caring, happy and attentive staff.

You have a world class caring team of unsung heroes which gave such great support to my mother and my family.

Thank you
Dan Borgonon

September 25, 2016

Dear Heather

Just a few words to say how pleased we are as a family with the excellent level of care you and your team provide for our mother Denise.

We have found everyone to be friendly, caring and attentive to mother’s needs. We appreciate how difficult it is to deal with residents with dementia and really appreciate the hard work that you all put in on every level.

Kind regards

William and Mitch Bayliss

September 10, 2016

To all the lovely staff at Alderwood

Thank you all so much for the love, care and attention you ave Mum during her time in your home. You were all fantastic!

Vivian couldn’t have had better care.

Love Annie, Hector and Family

August 31, 2016

A small token of our warmest and most sincere thanks for the consistently kind, patient, thoughtful and loving care you gave Mum. It will never, ever be forgotten. Knowing you were overseeing Mum’s care brought us much peace of mind as possible in such circumstances to our family.

With love and thanks from
Steph & all the Debere Family

August 26, 2016

Dear Christine,

I collected my mum from Water Mill House last Sunday after her stay with you for respite and just wanted to thank you and all the staff who cared for her.  Everyone was so kind and friendly.

Mum has stayed at another care home in the past for respite but I cannot recall her coming home so happy and content.  She has had a lovely time in Water Mill House and I understand from my son, James, who visited his Nanna whilst we were away, the care and kindness mum received was exceptional.  James said she was never in her room when he went to visit!  She was always chatting to someone either in the lounge, bistro or a resident’s room, and I understand she was known as ‘smiler’ as she was always smiling and happy.  That I feel sure is down to your wonderful staff.

Please would you pass on my thanks to all who looked after mum during her visit with you.  It was so good to know mum was safe, happy and well cared for.

Thank you once again

With my very kind regards

Laraine

August 24, 2016

Dear Karen

Many thank you for all the love and good care Mum has received all the years she was with you.Your staff are so loving and caring and that is very rare these days. Please thank all of them for me they are very precious. Mum was so happy there you could tell by her smiles.

Lots of love
Marie-Louise and Ron Buchan

August 9, 2016

To everyone at Claremont

Heartfelt thanks from us all for the love, kindness and consideration you have shown Ingrid and us all. You are very special people to do what you do – we salute you,

With love and best wishes
Jennie, Karen, Mark and Family

August 8, 2016

Dear Karen

Firstly, everyone at Honey Lane is amazing” There are some truly special people here for whom my family and I will be forever grateful.

The very first time I came to visit it felt like a ‘home’. When Mum and I came to visit it was like a light had been switched on. She responded so well to Jackie and the smile that lit up her face was a pleasure to see.

She was so content and never looked lonely anymore, which was something she used to complain of often. The care and attention that she received from everybody and the memories that were created here is something that will always stay with me.

I worried I was letting her down, but seeing her so happy was a joy. This was a side to Dolly we hadn’t seen for many years – a new lease of life.

I would like to say a massive ‘thank you’ to you all for making Dolly’s time here such a special one, and for me too, – my gratitude the reassurance, help and understanding to cope with such a difficult time cannot be expressed.

Thank you all so much
Barbara Beech

July 29, 2016

Dear Monica

I wanted to thank everyone at Acorn Court for their kind and generous care of Josie for the time she was with you. Your leadership clearly has a very positive effect on the care home and we were very impressed with the culture when we came to see Acorn Court in mid-June, which made me confident that my mum would be well looked after in your care, and we recall being very well received that day by the lovely and enthusiastic Ami.

All your staff do an excellent and challenging job and we truly thank them for their care, dilligence, commitment and also their sense of humour.

With very best regards
Julie & Stuart

July 25, 2016

To Karen

Just a quick note to let you know how much I enjoyed visiting Claremont Cout recently. I loved the place and my mother-in-law, Mary seems very happy and content there.

Thanks so much for everything you and your fine staff do each and every day.

Best wishes
Mary Walsh

July 20, 2016

To all the staff at The Spinney

We would like to express our sincere thanks to each and every member of staff for caring for Jeanne during her stay with you, and for all the wonderful care, compassion and dignity you all showed and gave to her.

Thank you all for the care and support you showed to us also. We really appreciated it.

You are all a wonderful team.

With love and all our best wishes
Tony, Monica, Siobhan & Brent & Rosie xx

July 12, 2016

Dear Heather

We would like to take a moment to thank you and your staff for all the care and support we received when we brought Peggy to you. We knew she was in the best place possible.

Best wishes

John & Jennie

July 1, 2016

I am writing to thank you for the excellent care my mother received whilst a resident at Alderwood.

Alderwood had been Mum’s home for nearly 3 years and we have always thought that we were lucky to find such a place.

What attracted us to Alderwood was not just the facilities (which are excellent), it was the friendliness, the fact that Mum could get up when she wanted and go to bed when she wanted and particularly that she was free to spend her time as she pleased. Each day there was always something happening, and between activities/events there was music playing and residents interacting.

It is striking to us that everybody, irrespective of their job, interacts, cares and treats the residents with respect. We believe this is down to Nikki’s and the senior staff’s leadership style – creating a strong team with all the skills needed to ensure a caring and safe environment. One of the carers described working at Alderwood as being part of a family – and looking back, it is this that probably made it so special.

We were always happy with Mum’s care and the care that everyone gave us as a family was “over and above” and very comforting.

So we would like to thank everyone at Alderwood who made it such a special place; we cannot nae one individual as there are so many who were outstanding in their care of Mum and us.

Yours sincerely,
Lianne, Darryl and Jeni Day

June 23, 2016

To all the wonderful staff at Acorn Court who have done so much to ensure that Lady Sandy’s 10-day “taster” has been so perfect in every way.

We can’t thank you all enough!

With kindest regards
Sir Lyndon & Lady Sandy

June 23, 2016

Dear QEP Team

This card comes with my thanks to you all for all the amazing love and care you have shown to my dear sister throughout her stay in QEP.

The way you have cared for her has been exceptional and I can’t thank you enough. You are a professional team, but each of you has showen personal attributes which have enchanced her care.

Also, your loving support for me and my family at this time has been wonderful and we knwo you loved our sister as much as we did.

With our love,

Barry & Family

June 20, 2016

Dear Jackie

Thank you so much for inviting my wife and me to your summer fair. We thoroughly enjoyed meeting your staff, residents, helpers and visitors.

It’s so good to see the elderly being cared fir with such kindness and dedication and please pass on our thanks to all those who gave us such a warm welcome.

With best regards
Cllr Gordan Jackson, Mayor of Guildford

June 19, 2016

Dear Karen and all staff,

On behalf of Margot’s entire family, I would like to express to each and everyone of you our appreciation for looking after our mother and grandmother for the time they have lived at Claremont Court.

Our thanks go equally to those on the front line – the nurses and carers, as well as those behind the scenes – the kitchen and laundry staff, cleaners, and helpers.

Equally important and to whom we also address our gratitude are the ever-willing “fixer” Trevor, hairdresser Kim who helped preservce Margot’s dignity.

Thank you again,

Julie and family.

June 15, 2016

Dear Heather,

I would first of all thank you for the wonderful flowers you sent. It was a lovely surprise and a very kind thought.

Secondly, I would like to praise Suwan and the 1st floor team for looking after my mother during her time with you. They have showed great professionalism, treating my mother with dignity and compassion throughout her stay. It was good to ahve a team that I could trust and know they would do whatever was necessary to make my mother comfortable. It cannot be an easy job and it takes a certain type of person to do this but you seem to have put together an excellent team. My mother could not have been in better hands during her last days.

Many thanks,

Paul Cheesman

June 14, 2016

To all the wonderful staff at Alderwood,

We can’t thank you enough for all you have done to Dad since he first arrived there. You made a home for him, where he felt lived and cared for. We couldn’t imagine a better place for him. Thank you for everything that makes Alderwood so special.

Dad used to say “Everyone is so happy here”. You all seem to smile and be cheerful no matter what. Thank you for working around Dad and for your flexibility that let him make choices and preserve his individuality.

You make Alderwood a home and a family. Thank you for all the thought that goes into encouraging your residents to thrive.

Thank you for loving our Dad and taking such good care of him.

Our love and thanks to you all
Barbara, Lynda & Trevor

June 14, 2016

Dear Rachel,

The Deputy Mayoress and I were delighted to have been invited to the Watermill House Care Home on Thursday 9th June to join in the Queen’s 90th Birthday Celebrations.

We received a lovely warm welcome and were pleased to meet the staff and residents. I know my wife certainly enjoyed reading the Children’s Stories which came from one of the Nash Mills Primary Schools. I would be grateful if you would pass on to the school how impressed we were with the stories that the children had written.

This was a lovely afternoon enjoyed by all with an excellent Afternoon Tea. Thank you once again for your kind invitation.

Yours sincerely,

David Collins
Deputy Mayor

June 14, 2016

Dear June,

A heartfelt thank you to you and all the staff at Bridge House for the care of Mum. All members of your team have contributed to making Mum happy and enjoying life in Bridge House; from front desk, bistro, exercises and entertainment, cleaning and catering, gardening, and of course the care team itself. Everyone plays such an important role in making the whole operation work.

Thank you,

With love and best wishes to all,

Dorothy x

June 14, 2016

An amazing team of people.
Caring for residents, relatives and friends alike.
Offering emotional and practical support to those in need.
Respecting the need for dignity and private time and space.
Nothing is ever too much trouble.

Consistently reaching high standards in all aspects of treatment and care.
open and honest in approach and always available.
Unerstanding the needs and wishes of the whole family.
Ready with a smile, hug or kind words.
Taking the time to listen and really get to know everyone involved.

June 13, 2016

To everyone at Acorn Court,

I cannot thank you enough for the care and attention that you gave to my dad George Furnues. You gave him quality time and care in the last days of his life and for that I will be forever grateful., The care you gave to my mum, myself, and other family members and friends demonstrated that you are always ready to go the extra mile.

Best wishes to you all,

Gill Stirland

June 10, 2016

Dear Monica,

On behalf of our family, I am writing to express our thanks and gratitude to you and your team for the care of our mum; Mary Walton.

Mum was at Acorn for just over a year and during that time she received consistently high quality care. It was a difficult decision to move Mum into a care home, but we all feel we couldn’t have found a better one. It was reassuring to know that Mum was receiving all the care and support she needed and in a way that took account of her past, her family, and most importantly, her personality.

We all got to know Acorn and the staff in varying degrees and were all impressed by the friendly, relaxed and welcoming atmosphere. It made our experience easier and visits more enjoyable. Many of the staff were excellent in their care of Mum and their commitment and understanding is very much appreciated.

We all feel however that one member of staff in particular stood out for her exceptional care of Mum and thad is Corrine. She looked after Mum with such kindness and consideration which went over and above the normal call of duty.

Despite the many other demands on Corrine’s time, nothing was every too much trouble. She was attentive and calm and created a happy and relaxed environment. Mum felt safe and secure with Corrine and that was of great comfort to us. Corrine is a very special person and we feel very fortunate that she was part of Mum’s life.

Not only did Corrine provide such wonderful care for Mum, but for us too. My visits to Mum usually ended in tears as I said goodbye in order to return home to Hereford. I found it very difficult and emotional. Corrine was always there for me with a big hug and kind words. We all experienced Corrine’s genuine and compassionate nature and are very grateful. A special thank you therefore to Corrine who is herself a very special person. We won’t ever forget you Corrine.

Finally, a huge thank you to everyone for your hard work and for making Mum’s time with you so comfortable and content. You are all a brilliant team of people who make a real difference to the lives of so many.

With kind regards,

Margaret Walton, and Anne, John, Tom, Stuart, and Alan

June 7, 2016

Hello everyone,

I just wanted to say how much we all appreciated everyone’s input and effort that went in to make Mum’s birthday a very special celebration. The whole day was a huge success and couldn’t have gone any better.

Lauren started the day off by getting Mum up and dressed, which is no mean feat these days, so a big thank you to her from us. When we went into Mum’s room she kept telling us how lovely Lauren is and how much she had done for her, but did she have to go to the Brasserie – couldn’t she just stay in her room!!

Many thanks also to Sarah for coming in on her day off to decorate the Brasserie for us, which looked absolutely beautiful. Mum even commented and everyone agreed how lovely everything was.

Vicky was there when we arrived to help with the last minute arrangements and kept coming in to make sure we didn’t need anything else during the day. She was an absolute star at the end of the day as she said we didn’t have to do any washing up and she would do it the next day! That meant so much to us, as we were exhausted and everyone else had gone home with food parcels!

Thank you so much for organising Jo, the singer for us, Nikki. She was absolutely perfect and certainly made Mum’s day very special. Jo is lovely and a real trouper, as apparently she had a bad throat, which she didn’t mention until the end. She got everybody involved and even the youngsters joined in and had a good time.

I can’t thank everyone enough for all their hard work and enthusiasm, but I really want you all to know how much it is appreciated. I know you all helped so much to make the day a very special memory for Mum.

With love to you all,

Sandy

June 3, 2016

Dear Heather, Vicky, Carol, Rosamma, and all staff,

I just wanted to formally express my thanks to you and everyone at QEP for the wonderful care that Stan received. I could not have asked for better. The whole atmosphere is one of love andhappiness at the home; the staff are amazing; it is just like everyone is part of a large family. I shall miss you all and the residents too.

Once again, my heart-felt thanks on behalf of myself and the family for all the happiness Stan enjoyed.

With love.

June 2, 2016

Dear Heather and all your wonderful staff on the 2nd floor.

As soon as we walked through the doors of Queen Elizabeth Park, were shown around, I think we knew that when the time came for Daniel to go into permanent care, this is where I wanted him to come.

That was just over 15 months ago and in that time it has become like an extended family. Letting David go into care was the hardest decision I have ever had to make and it took me a long time to come to terms with, but I always knew the love, care, and support shown to Daniel was there for me too when needed.

The staff on the second floor are truly very special people and should wear their carers badge with pride, as I have seen first hand the wonderful work they do, always going the extra mile to make a difference for each and everyone of their residents.

Thank you so much for the beautiful flower arrangement, for all the special events that we were able to enjoy as a couple. It is all these personal touches that make QEP the wonderful caring home it is. I will never forget you all.

God bless and a heartfelt thank you,

Diana

May 20, 2016

Dear Heather,

I miss you all very much and I have such good and happy memories of your wonderful home and all the lovely people who looked after Jim and made my times with him so enjoyable.

I shall never forget all your kindness and help, especially in accepting Jim in the first place.

Affectionately,

Ruth

May 18, 2016

A big thank you from the Bellingham family. We very much appreciated the kindness and care given at this sad time.

May 6, 2016

To Marek and all the wonderful team of carers who looked after Jim during his time with you.

No words of mine could be adequate to express my great gratitude for all the kindness and expert care which you have shown to Jim throughout his time at Queen Elizabeth Park. I know that there must have been difficult and trying times, but your patience and compassion seemed inexhaustible. Jim and I were made to feel that we were part of a loving family. It was a huge comfort to me to know that Jim was being cared for in such a lovely home. Your support and friendship during these years has meant everything to me. Your sensitivity and understanding over the past months was such a help. You spread a sense of calmness and peacefulness in our lives.

I thank God for the privilege of having known you, and the happy memories I have of each one of you will always remain with me.

Thank you too for all the welcome cups of tea!

Affectionately,

Ruth

May 4, 2016

To all the staff,

I am just writing to say thank you for helping to make my visit to see my dear friend Connie, so pleasant. I am now back home having ejoyed 10 days with my daughter. I was prepared to not see Connie again now that I do not drive long distances. It is good that we can still write to each other. I hear all the things which you do and both my daughter and I said how well the home is run.

Thank you for the care you give.

Sincerely,

Monica M. Lilley

May 4, 2016

Dear Monica

I just wanted to thank you and all your wonderful staff for looking after my brother David Spurrell so caringly. He chose to stay with you and said it was the best decision he’d ever made!

He was so very happy to spend his time with you and said it was just like being at home.

Thank you again, and best wishes

From Jenny, Stephen and all the Family

May 2, 2016

Dear Christine,

I am just dropping a line to say a heartfelt thank you to Watermill House for providing my father, John Watson, with such excellent and loving care for the past few months.

Although John had been determined to live in his own home for as long as possible, we all benefited hugely from the difficult decision to move him to Watermill at the end of January.

He may have lost ground physically over the following months but that was going to happen anyway. What he gained however was a wonderful loss of the stress and anger which exhibited itself when he was still at home.

I speak for the whole of my family in saying that we are very impressed by the overall service provided and grateful to the home and all its staff.

Thank you very much,

James Watson

April 29, 2016

To everyone,

Thank you for looking after Mum for the last year, you made her very happy. You treated her with love, dignity, and respect. Also for being such great friends to me and making me feel at ease, welcome and comfortable when visiting Mum.

I admire you all so much for the work that you do as at times it is not easy. The care, love, and support you gave to Mum and myself was outstanding. Mum was not a resident and we were not visitors. We were part of a family.

Take care everyone.

All my love,

Ruth xx

April 29, 2016

From the bottom of my heart, I would like to thank you all for the love and care you gave my mum (Gracie). You are all amazing, and I will never forget your kindness.

Love from a very grateful Mary, and all the family.

April 29, 2016

Thank you so much for all your wonderful care and support over the last 2 weeks. You all helped me and our family to be with Mum and cared for us too.
Thank you so much for looking after Mum!

Will never forget you,

Lots of love.

April 29, 2016

Dear Simona and Caroline, Tania, Sue, and Gary, all the care staff, Tracy and Sandra, Helen and Leslie, Sarah, all who did Ma’s laundry, and everyone else who has looked after Ma in the last 11 months.

I would like to thank Anne, the gardener too; Ma enjoyed walking around the garden. I hope the next resident will enjoy the rose planted outside her room.
For every aspect of care, every ordinary task done extraordinarily well with love, my heartfelt thanks.

Thank you too for all your support of the family.

With my warmest best wishes and all the best for your own futures,

Paula xxx

April 22, 2016

To all staff at Alderwood
My daughter and I wish to thank you all for looking after Charles so well. For all of the four years he was with you, I’m sure he appreciated your loving care. You are all our extra family.

Forever grateful,
Irene & Karen

April 20, 2016

To all the staff at The Bridge whom helped to take care of the late great Miss Pamela Baycock, we would like to sincerely thank you for making her life joyful and comfortable. She very much enjoyed her time with you and as her family we knew how staying in your wonderful care opened up her world again. We will be eternally thankful to you all for this. She was a wonderful woman, incredibly bright and very determined in life.

Regards from her family.

April 16, 2016

Dear Heather,

No words could be adequate to express my heartfelt thanks to you and all your wonderful team at QEP. I should be eternally grateful that you made it possible for Jim to spend two years in such a lovely home. You have made me feel part of a loving family. As a daily visitor I have witnessed the professional and constant care which Jim’s condition necessitated but also the unfailing patience and kindness shown when I know that things were not always easy. Also the help which you have given has been such a comfort and has eased my way through difficult days. The arrival of your beaufitul bouquet of flowers was such a surprise for which I thank you most sincerely.

Again my thanks for everything.

Affetionately,

Ruth

April 11, 2016

Julia,
Thank you so much for your help in making Mum’s 90th birthday special.

From Martin and Brenda, and all Evelyn’s family and friends.

April 10, 2016

To Helen,
Thank you so much for all your help and support to make Mum’s 90th birthday the special event that it has been. Everybody who came said what a wonderful celebration you had organised.

Martin and Brenda, and all Evelyn’s family and friends.

April 5, 2016

To the staff of QEP,

My mother’s time at QEP was brief, but was treated with dignity and compassion all within a totally professional and comfortable environment.

All the staff, without exception, treated Sadie (and myself) with kindness and for this I thank you.

With best wishes,

Anne, Sadie’s daughter.

April 4, 2016

Many thanks to all the staff at Claremont Court who have so kindly looked after Liz.

As a family we really appreciated the welcome and care you gave.

Very best wishes to you all,

From Family Sherlock

April 4, 2016

Dear Heather and all at QEP,

A thousand apologies for the lateness of writing and thanking you so much for the party, the red wine, and the fantastic glass to drink it in.

I enjoyed coming to QEP immensely over the years – I suspect it might be in my genes as my father was the only geriatrician at Worthing Hospital and claimed to have coined the term ‘costa geriatrica’.

You all do a fantastic job and I know I could be a demanding sod at times.

Many thanks again,

Dr. Franks

P.S. Thanks also for Maltesers – how did you know?

April 3, 2016

Dear Nikki & all the staff at Alderwood
What a wonderful day you made for Ralph and I to celebrate our Diamond Anniversary with all our family and friends. A beautifully decorated room, excellent food and lovely to see you all there.
My guests were delighted with Alderwood, saying it is the best they had ever seen and so comfortable and friendly.
Again, I would like to thank all the staff for your care and friendship, I count myself very lucky to know you all.

Love,
Shelia

March 29, 2016

To all the carers at Claremont Court

I would like to thank you all for looking after Marjorie, my mother, so well this past few years. I have felt supported and comforted by many of you. Thank you.

With many best wishes,

Barbara Graham-Clarke

March 24, 2016

My family and I would like to thank the whole team at Alderwood for the warmth and excellent care Mum received during the short time she lived with you. We want every single member of staff to know that we appreciated the dignity and respect we were all given at all times. You are a great team.

Sincerely yours,
Linda Evans

March 19, 2016

A big big thank you to all the staff who looked after my Mum. She was telling me how he always looks so clean and happy when she came to visit and that the staff were always helpful and that nothing was too much trouble in his time of need.

Thank you again,

Mrs Valerie Childs & Family

March 18, 2016

To Suwar and all the staff on 1st floor at Q.E.P.

I’d just like to say a huge thank-you for the wonderful care you have given to my wife, Sheila, during the two and a half years that she has been with you. Every aspect of her care has been excellent and her opinions were always taken into consideration and acted upon in an appropriate way. She also really enjoyed the regular outings in the minibus to different locations.

You have all been so welcoming and friendly towards me, answering any questions and concerns I had in a most professional and helpful way, and Q.E.P. very much because it was like a second house to me. I would highly recommend this home to anyone.

Regards,

Rob Horsey

March 15, 2016

Thank you for all the loving care and support you have given to both David and ourselves over the last few months. You have made this difficult time easier for us to manage knowing that David was being well looked after.

This has been much appreciated by all the family.

Thank you for everything,

The Coles Family

March 3, 2016

We as a family would like to take this opportunity to say thanks to Claremont Court care home staff in their absolute first class care throughout, and in particular the kind and gentle care Mum received at the home.

We have all spoken about the special relationship that the staff had with Mum. Words are simply not enough for us to exres sour gratitude – the ladies and gentlemen that work and help to run Claremont have been nothing less than exceptional and have delivered a level of care with a personal touch that can only be described as extended family.

All of us feel as though Mum couldn’t have received better care – no matter what time of day or what the request, the staff were always accommodating.

We would like to extend our sincerest thanks to all the staff – you are all brilliant.

Kind regards to you all,
The Walters Family

February 25, 2016

To Dear Nikki and everyone at Alderwood

Last year John told me how happy he was living at Alderwood. I have nothing but admiration and gratitude for the love, care and respect you have shown to him over the years. When I describe Alderwood to other people, I tell them of a big family which everyone feels they belong to, as I do myself which is the mark of the real meaning of ‘home’.

Lots of love
Charlotte

February 24, 2016

Hi Nikki

I wanted to send a thank you to you all. We really appreciated the care Mum received during her time at Alderwood. It was lovely to see her being so well looked after, cared for and treated as the wonderful, if somewhat fesity, person she was.

You have a wonderful team there, we could not have asked for better. As you know Mum was extremly reluctant to be in any sort of care, but I really don’t know how we would have coped without you.

Thank you all so much for everything you all did for Mum and us.

Sally Bourne and Chris Keeble

February 22, 2016

Dear Christine,

On behalf of our mother, Sonja, her family and myself, I wish to thank you and Water Mill House staff for the car our mother received in her time at your care home.

I am particularly grateful thatyou were able to arrange this room with its sunny aspect and that we were able to arrange the room so that it could become our mother’s home.

As a family, we appreciated the open doors and the continual warm welcome to all the family throughout our mother’s time with you.

February 16, 2016

Dear Juliette

I would like to say a big thank you to all the carers for the kindness, love and care given to Lily during her years at The Spinney. A special thanks to the carers who have cared for her while living on the third floor.  Having been a somewhat regular visitor to The Spinney the care and kindness that was shown was exceptional.

I thank you all.

Rose Butler

February 16, 2016

To the staff at The Spinney

I wanted to say a very personal thank you to you for all the love and care you gave my Mum whilst she was at The Spinney.

Your care made it easier for me to leave her at the end of the day as I knew she was in your very loving hands.

Thank you for everything

Lots of love

Joanna, Dan and Holly

 

February 16, 2016

Dear all the staff at the Spinney,

I would like to thank everyone who cared so well for my mother.

She enjoyed all your activities and I always found an uplifting and caring attitude by all the staff when visiting mother.

Yours sincerely,

David Mears

February 14, 2016

To Nikki and all the team,

Just a short note to thank you all for making Mum and Dad’s Valentine’s Day so special. Mum looked lovely and I am sure that she enjoyed being spoilt and feeling very special for the day. Dad was never a great romantic but he did enjoy Sunday.

Thanks again,

Valerie xx

February 6, 2016

My Mum has been receiving care at Brooklands and has responded so very well. This is down to the staff and managements outstanding person centred approach. They are kind, patient, and have tailored the care to meet her needs. In a truly difficult time, they have kept me reassured and I leve Brooklands confident my Mum is receiving the best care.

I am truly grateful for all they have done and continue to do.

Sincerely,

Steve

January 28, 2016

To Dimple and her wonderful team of carers, such lovely people

Thank you so much for looking after my aunt for over 7 years and for your kindness to me when she sadly passed away.

Much appreciated and very best wishes

Carol

January 27, 2016

To Nikki and the Staff at Alderwood

Dad was in a bad place when he came to you in May after losing Mum. He had pretty much given up on life.

You all brought him and comfort whilst he was with you. Dad was laughing more, and I know he felt cared for.

It was wonderful for us to know he was happy and well looked after – I can’t thank you enough for making such a difference to Dad’s life the past few months, more than any of us could have hoped for.

Thank you

Lots of Love,

Helen Irving & Family

 

January 22, 2016

Dear Racheal,

As you know, my wife Isobel was a patient at Bramley Court. Throughout her stay she was treated with compassion, and care by all the staff on her floor. I cannot fault the caring atmosphere at Bramley Court and all Isobel’s visitors (who were made welcome by the staff every time) commented on the homely, yet professional attitude they observed throughout the home.

I was also impressed by the way I was welcomed on my daily visits. I had the run of the kitchen during the time Isobel was able to take food by mouth and I was able to help myself to innumerable cups of tea!

I hope that my farewell gift will be used to express my gratitude to all those who made Isobel’s time at Bramley Court as pleasant and pain free as possible. Not once did Isobel have the slightest cause to complain about any aspect of her treatment.

Yours most sincerely,

Geoff Frost

January 21, 2016

Dear Karen,

I am writing on behalf of my Mother Mary, my Sister Catherine, and my wife Bev to thank you for the care and respect you afforded my father, Normie, in the short time he was a resident with you.

The team at Claremont Court made the whole experience, from the first day I walked through the door to our departure last Sunday, as simple and as welcoming as possible. I know there were many people involved in providing care for Normie but in particular we would like to thank Cecibel, laura and Ramona who, with passion, sensitivity and enthusiasm looked after Normie from the very first day.

They allowed him to maintain his dignity, dressed, and shaved him, ensured he was always comfortable, and when it was required, they patiently encouraged Normie to eat and drink. They kept us fully informed of his progress and let me know as his condition slowly deteriorated. Alongside these fantastic people, the nursing support and guidance provided by Mariana was at all times appropriate and helpful, right up to the very moment of Normie’s last breath. The directness and clarity of Marianas professional advice as well as the way in which she looked after my mother, my sister, and myself belies her youth.

It goes without saying as well that both yourself and Noelia made every visit to Claremont an easy one and your handling of the required administration with Dionne’s help was at all time professional and efficient.

We should also thank your Chef for the outstanding birthday cake!

Kind regards,

Neil Watson

January 19, 2016

Dear Monica,

I should jsut like to say a heartfelt thank you to you and all the amazizng staff at Acorn Court who cared for Brian over the past 6 years.

I really couldn’t have asked for better care and love given to him as he became more dependant of others, and I would especially like to thank thos were always there for me.

I will never forget you all and will be forever grateful that you were there for Brian.

With very best wishes,

Gill and family

January 13, 2016

Dear Christine and Anna,

I wanted to email you to convey a family’s sincere thanks for the care that Mum received in her time at Water Mill House.

Following on from a very stressful stay in hospital last year, Mum was able to come to Water Mill House and, once settled, spend her last months being looked after by a lovely team of carers, who became like a family to her. She responded well to the environment and flourished for a while, as much as her underlying conditions would allow. We are very grateful for all that you did to ensure that her time was as comfortable and fulfilling as possible.

Many thanks and with kind regards,

Carole x

January 9, 2016

To Louise and all the staff at Ashbrook Court

Thank you for looking after my Mum.  She was made to feel so welcome at Ashbrook and was treated with such care and kindness by you all, as was I and the family.  We are very grateful that her last weeks were made as pleasant and comfortable as we could have wished for and I am very happy we chose Ashbrook for her.

With heartfelt thanks and best wishes

Carole and Family

December 28, 2015

I will always be eternally grateful for all the kindness shown to Irene during her stay at The Spinney and it was a great comfort to me to know how well you cared for her. She loved the companionship of the team and it made such a huge difference.

I would personally like to praise you for all the wonderful work you do. It’s still the best care home in the area!

With kind regards

Francis

December 20, 2015

To all you lovely caring staff at The Spinney,

You all, in different ways, contributed so much to Frances’ life during her stay at the home. We could all see the difference this made to her life, which brought her a new measure of contentment.

God bless you all and many thanks

Jan and Brent

 

December 16, 2015

Dear June and all the staff at Bridge House

I just wanted to write to you to express my appreciation of everything you all did for my Mum during her time in Brige House.

At the start she was quite poorly following a period when she was unable to cope at home, even with a care package. Upon arrival at Bridge House her health did stabilize and even improve somewhat, so that she was able to regain some of her mobility. Of course it was a big change for her to come to terms with movign from her fla into residential care, but the staff were very attentive and, being one of the first residents, she benefited from everything being new.

Mum appreciated the facilities at Bridge House, in particular the outings and functions. It made her life more interesting. She built up good relationships with many of the staff.

Towards the end of her life, Mum was made very comfortable. It was always a great relief to know that support was available 24/7 and she appreciated the kindness of staff.

Please pass on our thanks to everyone who knew and looked after Mum.

With kind regards,

Neil Summers

December 16, 2015

Dear Nikki

Ann and I are extremely grateful for the care and kindness shown by all the staff at Alderwood to our mother, Peggy, during her years with you. I know that she loved all the carers and she could not have received better attention.

With best wishes to you all
Barry

December 15, 2015

Thank you to everyone who works so hard ensuring everyone is safe and happy.

Lianne, Darryl, and Jen

December 14, 2015

To all staff at Alderwood,

Have a very happy Christmas and New Year.

Thank you for looking after my Mum so well.

Best wishes,

Yvonne and Ted Trillo

December 7, 2015

My mother-in-law has been in Ashbrook Court for about seven years. My husband and I have always been very happy with the care she receives. The staff are always attentive, caring and friendly. The home is always spotlessly clean and her room is the same. She always looks clean and tidy, her hair is cut regularly and her needs are met constantly. We would have no hesitation in recommending Ashbrook Court as a suitable care home. Thank you so very much

 

December 3, 2015

Dear Ann

Thank you so much for your time and care in helping to make Mum’s birthday a special day for her.

You are much appreciated.

With love

Geraldine

November 29, 2015

Dear Karen and all the staff at Claremont,

Thank you very much for the lovely bouquet of flowers. It was a lovely surprise and very thoughtful ofyou all. May I take this opportunity to thank all the staff for the care of Graham these past months. The staff have all been very kind and helpful at all times.

May I wish you all and the other residents a very happy Christmas and new year.

With kind regards,

Anne

November 25, 2015

Dear Anna,

I just wanted to say a big thank you to you and everybody who were involved in Bill’s care. He could not have been better looked after.

Everybody was so king and gentle with him.

Sincerely,

Margaret Purott

November 20, 2015

I would like to express my sincere thanks for the wonderful way everyone at Claremont cared for George during his short stay. The family and myself have enormous admiration for the care extended not only to George, but to everyone else as well.

Thank you for the beautiful flowers.

Yours very sincerely,

Joyce Dart

November 18, 2015

To June and all the staff at Bridge House,

Jane and I would like to express our sincere thanks for the care you all gave to our mother Joan Baldy.

Although she was only with you for a short tie, the care she received was exemplary and we appreciate all you did for her in your lovely home. All the staff we met during our visits were so friendly and welcoming that we felt like part of your family.

So thank you all once again for making Mum’s last few months comfortable and dignified.

Jane and John Baldy

November 17, 2015

To all the staff at QEP

I would like to thank you all for the care, compassion and kindness given to my mum during her happy stay at QEP.

You are all a credit to your professions.

Again, with thanks,

Kate and Family

November 16, 2015

Dear Heather, Jackie, and all the staff,

What a wonderful surprise to be taken straight to the Ritz Hotel for afternoon tea yesterday!! Thank you all so much for your endless kindness, and thoughtfulness. The flowers were beautiful, and look very grand in my new house! It was such a happy afternoon and the residents enjoyed it as well. As I have said before, QEP is undoubtedly the best. Again, av ery big thank you for a very memorable afternoon.

With much love from Jean

November 11, 2015

I would just like to thank you all for caring for my lovely Dad, Ron Page.

The decision for him to live in a care home was the hardest we had to make because he was such a private man. But the care and kindness that many of you genuinely gave tohim made his life happier and more comfortable.

Love,

Debbie and family

November 10, 2015

To the wonderful team at Honey Lane

You have no idea how much I appreciate the care and compassion the fabulous team showed my mum during her time here at Honey Lane.  Thank you so much.

Warm regards

Theresa and Alfie

November 4, 2015

Safe, secure and well cared for in pleasant surroundings

We visited several care homes in Chingford before selecting The Spinney as a potential home for my 91 year old mother. As we walked through the door we were impressed by the warm, friendly atmosphere of this comfortable, modern, airy, purpose-built facility. This was in great contrast to other oppressive and depressing homes we had seen.

My mother did not want to leave her own home, but she settled in more rapidly than anticipated and 18 months on she is so pleased to be there looked after by such caring and attentive staff. As for me, I am confident that she is in safe hands and very well cared for at all times.

 

November 2, 2015

Dear Jean/Heather and all the wonderful caring team at QEP

I remember our first conversation when you told us you wouldn’t be adopting just our Mum, you would be adopting the whole family. In our case it was so true.

We spent many hours at QEP and during this time we got to know the staff nurses and many residents and could see the level of care was first class, even when you were faced with challenging situations.

We thank you all most sincerely from the loving care and friendship you all gave her in the time she was with you.

With much love,

All the family of Trudy Sermon

October 30, 2015

Dear Karen and all the staff at Claremont Court

Thank you from the bottom of my heart for looking after Dad.  It is a comfort to know that his care has been excellent.

Thank you all for taking the time to pop into his room and spend time with him, or for putting some music or television on – all those things that made a big difference to his day.

A very special than you for your kindness from all of us.

With best wishes

Melanie Sargeant

October 30, 2015

Dear Heather and all the lovely staff at QEP Care Home

From our first point of contact with the home in April, all the staff at QEP have been nothing but kind, helpful, thoughtful, considerate and respectful.

What a difference moving our father into QEP made to all our lives. All the staff, whatever their position, were always so kind and caring to Dad and us. We were always treated with the utmost respect.

A big thank you to all of you for making the home such a warm and welcoming place for him, and we really felt that the staff were genuinely fond of Dad.

With love and best wishes,

Alex Brand and Tim Friend

October 29, 2015

With thanks…

The Spinney’ cares for my mum (and formally my Dad too) with an attentiveness and professionalism that consistently surpasses my expectations. Whilst the food, care provision and quality standards are all at the levels I would expect and demand for my Mum, it is the warmth, patience and little touches of care, such as making time for a chat or a walk to the high street, or helping her to choose an outfit for a trip out with her grandchildren, that is so appreciated, and the reason why both of us view the staff here as an extension of family, rather than providers of service.

Thank you.

 

October 29, 2015

Dear Anna

From the moment Chloe met my mother at the hospital and did thee assessment we knew we were in good hands.  Chloe, Dorothya, Sam, Amy and many others played their caring and compassionate parts in taking care of my mother.  Eva on the front desk too for her assistance and help. Chantelle I also recall was so enthusiastic and passionate about Water Mill House and the kind lady who runs the bistro – the list goes on!  We wanted to thank you all.

Anna you have something very special at Water Mill House, with wonderful caring and compassionate staff that you have chosen well – I am sure you are very proud of them – please pass our thanks on to them all.

Kind regards

Patrick

October 28, 2015

Dear Cathy

My family and I would like to thank you and all the staff at Brooklands for the excellent care, kindness and compassion shown to both Ron and myself during his time with you.

It was a great comfort to know that he was being looked after so well.

Thank you once again,

Gillian Leadenham

October 27, 2015

My sister and I are extremely satisfied and grateful for the care and attention which she receives at The Spinney. Standards and quality of care are excellent across the board. It is the greatest relief to me, as a carer, to know that her care is assured and offered in such a positive atmosphere and so professional. Relationships with the staff are personal and extremely positive and I have total confidence with the management and that my concerns would always be taken seriously.

It is such a hard thing when our loved ones age or get unwell and the kind of care Spinney has offered my sister is exactly what she and I have needed and makes us both feel confident again.

 

October 26, 2015

As soon as I visited Ashbrook Court I immediately felt my father would be in safe, kind and caring hands. While we waited for a room to become available the Manager visited my father in hospital to introduce herself and on the day he became a resident everyone went out of their way to welcome him, and reassure me. He had been in hospital for 10 weeks, was recently bereaved and confused, and this, plus his deafness and poor eyesight, were all carefully noted and now, several months later, he has settled well and is at home. He has a lovely bright room, with a door into the well maintained and pretty garden. He is so well looked after, but encouraged to be as independent as possible. He is treated with dignity and kindness. We are welcomed as visitors whenever we like, and have got to know many of the staff. Recently we attended an award ceremony at Ashbrook Court, and enjoyed every minute!

We have a strong impression of a really well-led home with a genuine open door policy.

The Manager and the staff who work with her and know my dad, have also been a great support to me – after a horrible year prior to him moving to Ashbrook Court I was also very shaky emotionally. I don’t think they realise how much they’ve done for me by showing me I can totally trust them in their care for my father and frankly I can’t thank them enough.

October 19, 2015

My aunt was admitted here in mid-August. Before admission I was impressed by the caring attitude to me as a carer, by the clean and attractive environment and the smiling friendliness of the staff.

My aunt is a single lady, unused to communal living and the staff have gently introduced her to this by allowing her plenty of time to grow accustomed to it. I am delighted that my aunt is as happy at Ashbrook Court Care Home and impressed by how well the staff know her. I always feel very welcome and am very grateful to the team and all of the staff for their kindness to us both.

 

October 12, 2015

To the Staff at Brooklands Care Home

A sincere ‘thank you’ for looking after Michael Fishwick so well during his time at Brooklands.

You were always respectful and kind during his time at the home.

Kind regards

Gill Rant

October 10, 2015

Dear Karen

We would like to just write a short note to say how pleased we are with the accommodation and the care given to Halina by staff at Claremont Court.  We are also extremely pleased with the room and facilities she is now enjoying on the top floor.

It has given us great comfort and is a great relief to know that Halina is now being constantly cared for in safe hands.  We can clearly see she is already benefitting from your professional care.

With kind regards

Morton and Eva Corbitt

September 28, 2015

How can I begin to say ‘thank you’?

My lovely mum Brenda came into Bramley Court earlier this year to receive end of life care, but after much loving care, she was well enough to leave – amazing!

When she came back into care in February, we both never looked back.

You are all wonderful people; you all have good kind hearts and kind souls – and you all had a special place in Mum’s heart too. I know this because she told me. You weren’t just her carers, you became her close friends, or rather an extension to her family. And you can’t get much better than that.

Thank you all.

With much love,

Brenda and Di

 

September 24, 2015

To the Staff at Brooklands Care Home

Words cannot express my gratitude to each and every one of you!

It is a great comfort to know how much my Mum was loved and respected at Brooklands.

All my love and once again, thank you all.

Liz x

September 11, 2015

Dear Friends,

A huge thank you to all who arranged and took part in the fantastic beach party at the QEP.

It never ceases to amaze me the lengths the staff go to brighten the lives of residents, which is much appreciated by them and their relatives and friends.

Well done!

Diana

September 8, 2015

Dear Heather and all,

Thank you so much for the flowers. Such a lovely surprise when I arrived home yesterday afternoon.

Also, a huge thank you to everyone for all the care and kindness to Mum and Dad, myself and family!

With love,

Linda Rees

September 4, 2015

Dear Anna and Christine

Please pass on our sincere thanks to the amazing staff of carers and nurses you have a Water Mill House. Their care and dedication towards ou father has been incredible. All the staff have been fantastic, and their genuine affection for our dad has really moved us. He received such calm, solid support and we wil never forget their professionalism at this difficult time. You have a great team of people there who deserve recognition and praise for the work they do.

Kind regards

The Flahive family

August 31, 2015

Dear all at Claremont Court

I would must like to say thank you to each and every one of you for the care and kindness you gave to my Mum whilst she was staying with you.

Thank you all so much and take care

Christine Collins

August 28, 2015

Dear Heather and Staff at QEP

On behalf of my whole family, I wish to say a sincere thank you for looking after Mum. You always made every effort to make her as comfortable as possible during her time at the home.

Trevor

August 21, 2015

Dear June and all the staff at Bridge House

My family and I wish to extend to you all our thanks for the love and care extended to Betty during her stay at Bridge House – many friendships have been made with staff and residents.

Our love and thanks to you all – June you have a wonderful team, led by a first class Manager.

Best wishes

Colin.

August 21, 2015

To all the staff at Bridge House

I would like to say thank you to all the staff for the kindness, care and compassion shown to friends, family and most of all my late aunt Audrey.  You all do such a great job and all too often it can go unrecognised.  Without places like Bridge House and the dedicated and caring staff who work there many would live their final days in a very uncertain way.

Thank you all for your care, compassion and on-going hard work.

Best wishes

John

August 21, 2015

To everyone at Bridge House

I just would like to say a big ‘thank you’ to everyone for all your help and loving care shown towards my husband John.  Also from myself and family, our heartfelt thanks particularly for providing sleeping accommodation at the home so that we could keep close to John.

I would like to add that during all the times I spent with you all it was like a home from home for me.  So once again I say THANK YOU.

With love to everyone

Jean Rowe

August 12, 2015

To all you wonderful people who lovingly care for all these elderly and sick people.

We wnat to say a very special thank you for all the loving, cheerful, and patient care you have given Brian during these last months of his life, also for the great kindness you have shown to us, his family.

Knowing the kind of care Brian has been receiving has helped a great deal during this painful time.

There are not enough words to say how grateful we all are.

Bless you all.

Pauline, Mark, and Nicky

August 12, 2015

Dear Heather,

Just a note to say thank you for accepting Brian into the Queen Elizabeth home.

There are not enough words to express to you and your staff our gratitude for all the love, care, and patience you have given to Brian and us, his family. You have made this sad time more bearable for us.

Bless you all,

Pauline, Mark, and Nicky

August 4, 2015

Dear all

It was a difficult decision to move Mum into a care home, but when the time came, Claremont Court was the first and only home that we looked at.  She was shown such patience, kindness and concern whilst she was in your care and everyone did their very best for her.

We felt very lucky that Mum was at Claremont Court and that her care was the best we could have hoped for.  We can only thank all of you for making a difficult time so much easier.

With heartfelt thanks and kind regards

Lorraine and John

July 30, 2015

To all the staff on cherry floor,

Many thanks for caring for our father John Garner for over five years.

From Yvonne, Chris, and Paul

July 22, 2015

Last week there was a party at Bramley Court. I just wanted to say how much I enjoyed it. I work in an office opposite and last Friday the usually quiet atmosphere was interrupted by the most amazing music and sounds of people having fun. It was lovely. I opened the windows and sang along (badly) at my desk. What a fab place you are running there! I am looking forward to the next event.

Nicky

 

 

July 21, 2015

Thank you all so much for giving Jim such an enjoyable and happy birthday. Your card is lovely and the cake was delicious.

You are a wonderful team of carers, without exception, and you make us feel like members of a loving family. I never cease to be grateful that Jim is in such good hands.

With sincerest thanks for everything you do,

From Ruth and Jim

July 20, 2015

Dear Monica,

Firstly, may I congratulate you and everyone at Acorn Court for the justly deserved Care Home Employer of the year award.

I am writing to thank all those who were in instrumental to my mother, Eileen Mitchell’s, excellent care. It was a great comfort to my sister and I to know that she was in such kind and capable hands.

July 10, 2015

To Karen and all the staff at Honey Lane

Congratulations to you on your Great British Care Award.  Thank you for all the care, support and patience you give my mother and all the residents at this wonderful home.

In much appreciation and best wishes to you all

Margaret

June 20, 2015

The manager and staff at Alderwood have been exceptionally kind and helpful since our first contact. I am so relieved and glad to see my father welcomed, well cared for and made to feel he matters. When he has had particular care needs, they have supported him and done everything that was necessary for his comfort and well-being. My father isn’t taking full advantage of everything on offer as yet, but I have been impressed with the programme of events and the nice touches like an Easter egg for each resident.

I can’t tell you what a relief it is to have found a home for my father at Alderwood.

June 15, 2015

To the team at QEP

‘Thank you’ seems quite inadequate, but I wanted to let you know how much I appreciated the care and kindness shown by all to my mother and father during their time at the home.

Your care, kindness and compassion was also extended to myself and family members when we visited. Everyone was made to feel welcome and comfortable; nothing was too much trouble and always a friendly word with a smile.

Please know that you are all appreciated very much.

Love and best wishes to you all,

Linda

June 9, 2015

Dear all at Acorn Court,

Thank you so much for all the care, kindness, and support that you gave to our Dad when he really needed it. And a special thank you to the staff that were with dad at the end.

We will never forget you!

Love,

Lorraine, Andy, Harry, and Amy xxx

June 5, 2015

Dear Karen,

We wanted to thank you so much for the care my father, Leslie Whitehouse, was given at Claremont Court.

We would especially like to thank the team who looked after him on the ground floor.

With best wishes and love,

James and Lynda

June 3, 2015

To the manager of staff,

Just like to say a big thank you for making Joyce’s birthday yet another special day for her. It is waqrming to my heart to see her so happy.

Also thank you for all the help with the wheelchair, and I am told she is buying it. It means so much to me and my family to know that she is being cared for with love.

So a big thank you to you all.

Chris Brown

May 30, 2015

My wife has been in Bramley for nearly a year she is 66 years old. Her care has been first class, the staff are excellent and I feel part of the Bramley family. The staff look after my wife very well and care for her in every way. They also worry about me and how I feel and am I looking after myself. I join in any activities they have and now help in any way I can. I would recommend Bramley.

 

May 30, 2015

My husband was at Bramley Court for five years and the care and kindness shown to him was wonderful.

All the staff were helpful and kind. I saw myself how professional and hard-working everyone was, from the cleaners who keep everywhere spotless to carers who although very busy always make time for every resident. The nurses are so good, very encouraging to residents and making sure they were comfortable – nothing is too much trouble.

The food is good and nutritious, well cooked, and there was always a good choice and the laundry is always lovely and clean. The gardens are attended with great care, with a colourful atmosphere of tranquillity.

The managers and admin staff are always helpful, ready to make life easier especially for the relatives.

Everyone should be very proud of the care they provide.

Very sincerely,

Mrs Doreen Wiseman

May 29, 2015

Dear Christine

I am writing to thank you for the exceptional care and kindness shown by everyone at Water Mill House, not only to Janis but to our family as a whole.  Every one of the staff at Water Mill House delivered, not only, brilliant professional expertise in their individual skill areas, but did so with such enthusiasm and ultimate kindness.  Please pass on our thanks to all your team.

Water Mill House was the perfect choice for us.  The wonderful surroundings and being cared for by fantastic all dedicated personnel could not have been better.  Thanks, to both you and Anna, for being so sensitive, kind and considerate.

Both I and the family were exceedingly happy with all aspects of Water Mill House.  Anna and yourself should be very proud of the standard of care provided by your staff.  In every way we could of not asked for more for Janis.  As a family the welcome we received by everyone, whilst visiting was superb.

Once again thanks for the exceptional care that you were able to provide right from the start.  Your work is very much appreciated by the whole family.

Yours sincerely

Mr Neil Shankland

May 28, 2015

Dear Heather and all the staff at QEP

I would like to thank you all who looked after Ray with such care and devotion. The whole family is so fortunate he was placed in your care. It takes a special kind of person to do what you all do.

Thank you once again.

Yours very sincerely,

Pat Turner

May 28, 2015

Hi Cathy,

I feel I must write this email to say how lovely it is to see that my Dad is being so well looked after. He thoroughly enjoyed his trip to Wroxham and it was so nice to think that he was out and having a nice time.  We have been to Wroxham many times with him on a day boat and it was nice for him to see it all again.

My daughter visited him at half term and said he has put on weight. That is so nice to know as he always loved his food!  He seems very content and satisfied with everything.

Your staff are amazing and nothing is too much trouble, which is such a huge relief and great reassurance for me living all the way in France.

Have a good day and thank you for taking care of my dad so very well.

 

Kindest Regards

Sandy

May 22, 2015

Dear Karen,

I would like to thank you and all your staff for their kindness to my husband Jeremy during his time with you.

With thanks,

Jean Lees

May 20, 2015

Dear Shamla,

Thank you for all the wonderful care that you and your amazing team give to all of the residents at Bridge House.
I will never forget all of the wonderful people I have met.

The cheerfulness and kindness are qualities that make Bridge House so special.

I know that it takes a lot of hard work to make everything run so smoothly and I just needed to say thank you for all that has been done for Fred.

It is wonderful to see him laugh again.

Yours sincerely,

Sheila Holliday.

May 19, 2015

To all the staff at QEP

We want to say at heartfelt thank you for your dedication, care and compassion shown towards Shelia during her time at Queen Elizabeth Park, and for the kindness always shown towards me and my children.

You have helped Shelia at the most difficult time of her life and you managed to bring her some happiness and for that we will be forever grateful. You have become her new extended family and have cared for Shelia in more ways that can be recounted.

The job you all do is so important. On a daily basis you are not only caring for the health of the patients you are also creating their happiness, their reasons to smile, you are making living conditions suitably pleasant and you are forming those connections that patients need and depend on. You are truly amazing people.

Thank you all at Queen Elizabeth Park Care Home, you are the true angels that help to bring joy and alleviate pain particularly for those in the home’s palliative care environment.

Thank you!

Pino, Pietro and Annalisa Cammisa

May 13, 2015

To all at Claremont Court,

A big thank you from me and the family for looking after Bertha so well this past year.

I know she was very happy with you all, and it was nice to know everyone loved her.

She certainly was a remarkable lady and will be greatful missed but she had a very wonderful and interesting life – a real fighter.

Love Trudy x

May 12, 2015

Dear Cathy

Roger and I would like to say a big thank you to all the staff involved in the VE Day Celebrations. It was a truly memorable and happy occasion. I appreciate there must have been a lot of planning beforehand and hard work on the day to make the day successful.

Thank you all so much.

Roger seemed to enjoy every minute of it and I personally will remember the Brooklands VE Day Party.

Best wishes to you all

Eileen Whiting

 

May 10, 2015

To you all at Brooklands

Thank you so much for all the planning and hard work to make the VE Day celebrations so special. It was great to celebrate together in a real family atmosphere and to enjoy the tea.

A big thank you too, for the staff who came in on their own free time.

Love from Doug, Deidre and Graham

May 9, 2015

To the team at Alderwood

I would like to thank all the staff who have worked so hard to provide my cousin with personal, social and emotional care over the past three and a half year and have shown so much kindness, sensitivity and professionalism.

Warmest wishes,

Enid

May 5, 2015

Elated with the home and care!

My aunt has received perfect care at the best care home in Colchester. She came to the home very distressed after losing her dear husband who was her carer. She now after receiving wonderful loving care is very happy and settled, and regards Alderwood as her home. Thanks to Nikki, the manager, and all the staff for their care and support, just wonderful. We are so relieved and happy Marie has a wonderful place to live and is happy.

 

May 5, 2015

To Dimple and staff at Ashbrook Court

I write to offer my sincere thanks for the loving care and attention that you have given to my sister during the time she was with you.  It was always a great comfort knowing that she was being so well looked after by you all.

Once she had settled at Ashbrook she was happy and content.  She always looked clean and well cared for and she had a lovely room which was always fresh and clean.

I am obviously very sad at her passing but glad that her last days were spent in such a pleasant environment where she was as content as was possible.

In much appreciation

Bob

May 1, 2015

Dear Anna

Just a few lines to thank you all once again for taking care of Eddie during his time at Water Mill House. I know he was happy, enjoyed the company and appreciated your caring attitude.

Regards

Keith Wood

May 1, 2015

Dear Anna

We will be forever grateful for the weeks John was cared for at Water Mill House.
You should be extremely proud of your wonderful staff who looked after him so well.

Best wishes

Carol, Joyce, Helen and Paul

April 22, 2015

I am writing to ask if you could pass on thanks to the staff of Ashbrook Court Care Home, and especially the team led by Dimple Jose for the care and consideration shown to my Aunt Hilda during her time at Ashbrook Court.

Hilda had been at the home for nearly eight years, and some of the staff had cared for her during that entire time got to know Hilda as a character and grew exceptionally fond of her. I would appreciate it if you could let them know that they are heartily thanked, and their work is much appreciated.

With best wishes

Carol Bayford

April 1, 2015

To all the staff at Bramley Court,

Thank you all so much from the bottom of my heart for all the love and professional care that you gave to your residents, my dad, Reg Voisey included.

You helped us through a critical time when we were at a loss as to what to do.

Janine and her team gave my Mum, Joy, so much support and we both have learned so much about caring for people with dementia from watching them doing their work with smiles and understanding.

I shall be forever grateful, not only for what you have done for my parents, but also for the way you have done it.

Carolyn Voisey.

March 15, 2015

To everyone at Bridge House

Words cannot express our gratitude for the fantastic care, respect and kindness that the whole care home gave to my nan and the whole family.  We are extremely grateful she got to spend her last few weeks with you.

Thank you so much

March 2, 2015

My dear friends,

At times like this is is impossible to find adequate words to express ones feelings and emotions.

As you know I have helped Joe for over twenty years. The choice of care home turned out to be one of the best decisions I have ever made. The loving care and attention he has received from you all is beyond measure. The love you have given him is far and above anything he has received in his whole life.

Thank you all so very, very much for all you have done for Joe. It is wonderful for me to know he had a happy and contented time at Claremont Court.

Love and warmest wishes to you all,
Ireen & Gerard Dyson

February 27, 2015

To all the staff and carers at Bramley Court,

Thank you so much for all your patience, care and support to Fiona and is this past year. We really felt that our Mum has been in the safest of hands and you provided so much guidance and warmth through a difficult time.

I know our Mum appreciates all the times you went above the call of duty to be helpful, friendly and supportive to her.

Wishing you all the very best,

James and Lydia x

 

February 25, 2015

Dear Gina and colleagues,

I would like to thank you all for taking such good care of my Mum, Megan Prentis, over the last few years. I always felt she was in very good and kind hands.

Best wishes to you all,

From Judith Prentis

February 19, 2015

To the Staff at Alderwood

We would like to thank all the carers and staff that looked after Dad during his stay at Alderwood. We appreciate the care and compassion that was shown to him.

Thank you all so much,

The Barker Family

 

February 17, 2015

When a person in Jillian’s position loses the ability to walk after a prolonged stay in hospital and at the same time requires nursing care, realisation of the loss of independence and home is an immense shock to the system, Mum was no exception.

Having been placed under considerable pressure for her to suddenly vacate her bed in the East Surrey, the family were very keen to find a suitable caring and friendly Nursing Home for her to reside. So much is made in the media about poor and in some cases damaging care to residents taht ib ecomes rather an onerous task.

We were therefore so pleased, as was Mum that our next call was to you and your team, the difference could not have been more stark. Your focus was immediately about Mum, her care requirements, and her family. We will never forget your advice taht the family would gain quality time together with Mum if she were residential and this has proved so correct in the three and a half years she was with the Acorn family.

The belonging and security she felt with the other residents, the Acorn tema, medical care, entertainment, days out and other activities, ensured her happiness and well-being during the time she was with you and it was special for us being able to join the activities.

Thank you all,

Janet and Keith Jones

February 16, 2015

Dear Jackie and Team

My sister and I want to thank you for the wonderful care you gave our precious Mum whilst she was in Bramley Court.

We want you to know that we greatly appreciate all you did for her in so many ways.

Take care all of you.

Kind regards

Trista & Caroline

 

February 16, 2015

Dear Jackie and staff at QEP

A huge thank you to you and all your staff for making Valentine’s Day such a memorable and enjoyable time for us all. We really do appreciate all you for the residents and relatives. The lunch was lovely, such a great idea and the entertainment was fantastic.

QEP Care Home really is the best and all the staff are fantastic.

With love and thanks,

Jean and Keith

February 15, 2015

To all the staff at Queen Elizabeth Park

I cannot thank you enough for all that you do at Queen Elizabeth Park and especially the kind patient and understanding members of staff who care for Jim day after day.

It is such a happy home and I always enjoy visiting.

With grateful thanks and all good wishes,

Ruth and Jim

February 9, 2015

To Nikki and Team

Words cannot express how much we appreciate everything you do, and have done, for Mum and Dad during their time at Alderwood. All the carers are absolutely wonderful and carry out their duties with enthusiasm and energy, over and above what could reasonably be expected.

I know they are very happy at Alderwood and the family is very happy knowing how well they are looked after and cared for.

 

February 3, 2015

I just wanted to write to thank all the staff for the care afforded to my mother during her time at QEP.

Your caring professional ethos was evident from the outset and I was encouraged by the teams’ cohesion, communication and willingness to work together to a high standard, providing sound nursing care for Mum. I know she particular appreciated the time you spent talking with her.

On a personal level I will always remember your welcoming greeting, your patience, your prompt action to address any of my concerns and always keeping me informed.

You’re all stars, keep shining!

With grateful thanks and best wishes,

David Andrew

February 2, 2015

Dear Gina,

I wanted to thank you and your colleages personally for the kindness shown to Mum (Megan) in her nearly six year stay. It would be unfair to name any particular staff member as they were all so wonderful. It is not just the work that you all do but the way that you do it. This ist rue not only of current staff but of those who have worked in Bramley Court during Mum’s stay.

I know Megan appreciated it but so did we. Your kindness even extended to ourselves on our visits.

Kind regards,

Nigel Prentis

February 2, 2015

I wanted to thank all the staff at Bramley Court Care Home personally for the kindness shown to Mum during her nearly six year stay. All the staff were so wonderful. It is not just the work you all do, but the way in which you do it.

I know Mum appreciated it as much as we did. Thank you also for the kindness that was extended to our family on visits.

Thank you

Nigel

January 30, 2015

Dear Maureen,

Both David and I want to thank you and all of Mum’s carers, especially Sheree, for the care and kindness you gave Mum over the last five years. You all dealt with her idiosyncracies with understanding, compassion, and endless patience.

We were both very upset when we had to find a residential home for Mum, but with all the personalised care and attention she received from Bramley Court, we felt great confidence and resassurance.

With very many thanks once again from both David and I,

Best wishes,

Jacky Toale

January 16, 2015

Shirley and I would like to thank you all for your kindness and support to Mum whilst she was in your care.

She found life very sad following her hsuband’s death and as Parkinson’s increased, she was very unhappy at times.

Upon her move, earlier this year, to the nursing floor, we were very impressed and grateful for the care and medical help given to her, especially over her. We know lots of you supporter her daily and we are most grateful to all first flor staff.

Kind regards,

John

January 13, 2015

Dear Nikki and all the Staff at Alderwood

Thank you all very much for the love and care you gave Mum while she was at Alderwood. She told us she was very happy there and was very fond of many of you.

We would particularly like to thank you for the kindness and devotion shown when you were caring for Mum. We were overwhelmed by the love given, not only to Mum, but to ourselves. Your support helped us through a very difficult and will never be forgotten.

Thanks again,

Love Hilary, Hazel and Mick

 

January 9, 2015

Just a note to say thank you for the thoughtful gift you bought our dad. He loves nature and the DVD set will give him many hours of pleasure. Also, a huge thank you to Migly for making Christmas personal and special this year.

Thank you,

Renia Sagar and John Grudzinski

January 3, 2015

A token to thank you all so much for all the care and affection you gave Mum over the last five years.

With very best wishes,

Jacky and David

December 30, 2014

To all the staff at Bramley Court,

Thank you for all your kindness and care you gave to Dad. You gave him peace and happiness, music and laughter – thank you.

God Bless you always,

Jacqueline and Family

 

December 8, 2014

Dear Anna

Please can you thank all the staff at Water Mill House for the care and kindness they have shown my mother and all our family. It was a lovely place for mum and for us to spend the last precious weeks with her. Also to know how fond you all were of Betty and did what you could do to make her comfortable.

Betty had a wonderful life; 4 children, 12 grandchildren, a husband who thought the world of her and will miss her terribly.

One again, thank you, and as I drive past Water Mill House many times it will be with fond thoughts of my mother and the time she spent with you.

Kind regards,
David Murphy

November 18, 2014

To the lovely staff at QEP,

Thanks to you all for the kindness and care that you gave to our dad while he was with you. You made his time there comfortable & we know he appreciated what you did for him – as we do. It was a difficult few months but we will always be grateful for the dignity & compassion you showed him.

With best wishes,
Family of James

November 18, 2014

To the lovely staff at QEP,

Thanks to you all for the kindness and care that you gave to our dad while he was with you. You made his time there comfortable & we know he appreciated what you did for him – as we do. It was a difficult few months but we will always be grateful for the dignity & compassion you showed him.

With best wishes,

Kathy, Andrew and Harry

 

November 16, 2014

On the day of my sister’s birthday, it was really special. Thanks to those who decorated the library so beautifully. Also all carers who brought in a beautiful birthday cake and bottle pop to celebrate her day. It touched me so much and I got very emotional. So a big thank-you to all.

 

November 16, 2014

To all the wonderful carers at Acorn Court,

From the bottom of our hearts, sincerest thanks & appreciation for the kindness, humour, dignity & respect that you showed our dear Mum, Grandmother and Great Grandmother. We hope you are proud of the amazing work you do & the difference you are making to others’ lives.

Many, many thanks,
All of the Bull Family X

November 13, 2014

We would like to express a heartfelt gratitude towards every single one of you that cared for Dad at Acorn Court. The love and care given to him over the last 4 years is beyond words. He was cared for with such compassiona and dignity, and the attention, warmth and committment really showed us Dad was so happy here.

You have a really warm and friendly environment with people who really go that extra mile. We cannot ever thank you enough for what you have done, you will be in our hearts forever.

With love from,
Lorraine & the Gazzard Family

November 5, 2014

My mother has been at The Spinney for nearly 3 years and in that time has been happy and content. Bearing in mind she has dementia, she never feels lost or alone due to the care and support from the amazingly patient staff. I highly recommend The Spinney and know my mother regards it as her home.

 

November 4, 2014

My mother has dementia and has been a resident at The Spinney for quite some time. We are very happy with the care and treatment she receives and are of the belief that her life has improved since she first became a resident.

Her dignity has been maintained and we believe that her life span has increased due to the care and attention she has received from the excellent staff employed at The Spinney.

 

November 3, 2014

To the staff at Bramley Court

This is just to tell you all how much I appreciate the tender care you gave my dear husband. He was so well cared for and that made all the difference to his long stay at Bramley Court.

Please accept our thanks to you all.
Beryl Currie

October 30, 2014

To all the staff at Brooklands who cared for Sylvia,

We would like to say a big ‘thank you’! She was able to have fun and laugh with many of you – and able to talk with many of you too. We know many will miss her as much as we will.

Thank you for being there when we could not.

With our very best wishes,
Ginny, Paul, Bob & Lizzie

October 30, 2014

To all the Staff who have cared for Sylvia over the two years she was with you – we would like to say a big ‘thank you’.

She was able to have fun and laugh with many of you… and able to talk with so many of you too. Thank you for being there when we could not.

With very best wishes,

Virginia and Paul, Bob and Lizzie

 

October 29, 2014

My mum has been at Alderwood for over a year. She has dementia and was in another car ehome for about 7 years where she seemed to be asleep whenever we visited.

As soon as she arrived at Alderwood, she has improved, is more alert and happy because of the excellent care she receives.

Thank you

Tania

 

October 17, 2014

To all the staff at Alderwood,

Thank you for all your support and for caring for Mum whilst she was in your home. You all do a great job.

Thank you all again.

Best wishes from Jane and Howard x

 

September 24, 2014

Dear Nikki

All of my family and friends felt you really went far beyond the call of duty to give us such a happy time celebrating our Golden Wedding Anniversary.

Thank you for all your hard work, we will treasure the wonderful memories.

With lots of love and thanks,

John and Jean x

 

September 2, 2014

Dear Karen, Jackie and staff at Honey Lane,

A great big thank you to you. I am so glad when nearly three years ago I decided that your home was where I wanted my mum to be. I truly believe her long stay with you was due to all the kindness and care you gave to her.

Thank you all,
Jean Hemmings

August 7, 2014

To all staff at QEP,

I’m writing to thank you for the exceptional standard of care my Granny received at your home. The staff were really comforting, welcoming and explained everything. I would like to thank them for always being so cheerful and welcoming to any family visiting.

It was always reassuring and positive to be able to know that my Granny was in safe hands and being looked after as best as possible. It was also great to know she was probably enjoying herself and taking park in the amazing activities put on by the team, or tucking into her meals (or the something’s in between!). I always fondly remember of all the good times I’ve had visiting the home.

Thank you for everything you have provided for the residents and their families and this care home.
James Barber

August 7, 2014

To all staff at QEP,

I’m writing to thank you for the exceptional standard of care my Granny received at your home. The staff were really comforting, welcoming and explained everything. I would like to thank them for always being so cheerful and welcoming to any family visiting.

It was always reassuring and positive to be able to know that my Granny was in safe hands and being looked after as best as possible. It was also great to know she was probably enjoying herself and taking park in the amazing activities put on by the team, or tucking into her meals (or the something’s in between!). I always fondly remember of all the good times I’ve had visiting the home.

Thank you for everything you have provided for the residents and their families and this care home.

James Barber

July 31, 2014

To Nikki & all the staff at Alderwood

We are so grateful to you for the wonderful care Dad is receiving. He will soon have been with you for 6 months!.

Thanks for all you do – you’re all wonderful.
Barbara, Lynda & Trevor

July 28, 2014

To the staff at Alderwood

A big, big thank you for helping my friends and I give Mary a wonderful birthday afternoon. Mary really enjoyed herself – and I must say, the food was excellent.

Thank you again,
Val, a friend of Mary x

July 23, 2014

To Jean and all of your staff,

Just wanted to say a huge ‘thank you’ to yourself and all of your staff who took such wonderful care of Sylvia when she was at Queen Elizabeth Park for respite care. I think the fact that she didn’t want to come home says it all!!

All of the family are very grateful to you you all.

Thank you very much,
Debbie, Jeff & Lesley

July 23, 2014

To Jean and all of your staff,

Just wanted to say a huge ‘thank you’ to yourself and all of your staff who took such wonderful care of Sylvia when she was at Queen Elizabeth Park for respite care. I think the fact that she didn’t want to come home says it all!!

All of the family are very grateful to you all.

Thank you very much,

Debbie, Jeff & Lesley

July 14, 2014

Thank you to everyone at Honey Lane for caring so well for our mum, Elsie.

It was wonderful for her to be so accepted and loved, and I know she had happy times with you.

We couldn’t have picked a better home for her.

Much love,
Linda & Family x

June 30, 2014

Dear Nikki

Ann and I are most grateful for the wonderful day you and your staff arranged for Mother’s birthday. The horse and carriage ride was amazing and much enjoyed by us all. Mother must have felt she was queen for the day!

Also the excellent spread and birthday cake for her afternoon party – this was much appreciated and once again our thanks to you all.

With kind regards,
Barry Byford

June 26, 2014

To everyone who looked after Ivan Bateup at Acorn Court,

Thank you for being so kind and caring. It’s a wonderful home and I could not wish for Ivan to spend his time anywhere else.

Warm regards,
Carol Bateup and Family

June 23, 2014

Dear Jean, Heather and Team

My family and I would like to thank you all for your support and kindness over what was a very difficult time for us. I am truly grateful for the care and comfort you gave to Mum, Eveline, during her stay at Queen Elizabeth Park.

Yours faithfully,

Jennifer Woodyer

June 17, 2014

Dear Jean, Heather and Team

Myself and my family would like to thank you all for your support and kindness over what was a very difficult time for us. I am truly grateful for the care and comfort you gave to Mum, Eveline, during her stay at Queen Elizabeth Park.

Yours faithfully,
Jennifer Woodyer

June 12, 2014

Monica and Petra

Thank you so much for going over and above so that we could be with our family when we needed it most,

Best wishes,
Miranda and Adrian xx

June 11, 2014

Dear Jean and Heather

I want to say a very big ‘thank you’ for the very best attention Eric received at Queen Elizabeth Park.

From the beginning I knew he was in the right place. I was in his room with his clothes, photos, etc when several members of staff came and introduced themselves and had a chat. On his 100th birthday, a great fuss was made of Eric and a party laid on at which all the family was able to be together. Last November we had a balloon and flowers on the table as we had lunch together to celebrateour 59th wedding anniversary.

I would reccommend Queen Elizabeth park to anyone. The staff could not have been kinder. He was so well treated by everyone with the utmost respect and I cannot praise the staff enough. Eric was always comfortable and contented.

My grateful thanks,
Mae Deverell

June 11, 2014

Dear Jean and Heather

I want to say a very big ‘thank you’ for the very best attention Eric received at Queen Elizabeth Park.

From the beginning I knew he was in the right place. I was in his room with his clothes, photos, etc. when several members of staff came and introduced themselves and had a chat. On his 100th birthday, a great fuss was made of Eric and a party laid on at which all the family was able to be together. Last November we had a balloon and flowers on the table as we had lunch together to celebrate our 59th wedding anniversary.

I would recommend Queen Elizabeth Park to anyone. The staff could not have been kinder. He was so well treated by everyone with the utmost respect and I cannot praise the staff enough. Eric was always comfortable and contented.

My grateful thanks, Mae Deverell

May 22, 2014

I would like to thank all the people at who looked after my mother, Veronica, during her stay at Queen Elizabeth Park. Her care was wonderful and nothing was ever too much trouble.

She always felt safe there, and the staff were always so sweet and kind with her, as they were with us.

All in all, Queen Elizabeth Park is a happy and well run home, and I thank you again for the excellent care of my mother.

Yours sincerely,
Pippa Bray

May 19, 2014

To Everyone at The Spinney,

We would like to put on record how much we have appreciated your care and kindness shown to mum, Joyce Wilson.

I would have no hesitation in recommending The Spinney. I hope you all feel you do a really good, and at times difficult, job. We hope to keep in touch.

Once again, many thanks,
Love from Val & Dave

May 19, 2014

Dear all,

Thank you so much for looking after Marian. We appreciate so much your kindness towards her. She was looked after fantastically, far better than any other home she was in. We would not hesitate to recommend Claremont Court to anyone.

The staff have been so kind and caring, and we really felt that she was in safe hands.

With very best wishes,
Naomi, Deb, David & Gareth

April 30, 2014

Dear Staff at Brooklands,

Thank you for the excellent care, kindness and support you gave to Greta during her stay with you. It has been a great comfort to us knowing that she was being cared for with such kindness.

The same care and kindness was given to her husband, Jack, by you all.

Your work is extremely demanding, but your compassion and support shines through.

Thank you all once again,
Sara Smith (Greta’s Sister)

April 30, 2014

To Monica, Trina and all the staff who looked after our father so well,

Thank you for caring for Alfred, the time spent at Acorn Court could not have been made any better. We always knew he was being looked after, which made all of us who were close to him reassured we had made the right choice for his care.

Thanks again,
Pam & Monique

April 28, 2014

Dear Staff

Thank you for the excellent care, kindness and support you gave to Greta during her stay with you. It has been a great comfort to us all knowing that she was being cared for with such kindness.

Your work is extremely demanding but your compassion and support shines through.

Thank you all once again

Sara Smith

April 13, 2014

Dear Monica

Having been here now for some weeks, I feel that I must express my appreciation and sincerest thanks for all the care I continue to receive.

Without exception, all the staff are unfailing, helpful (and cheerful) and make my stay here enjoyable.

I wish there were a means of tangibly expressing my gratitude but I appreciate that this is not possible.

I am very blessed to be in their care.

Yours sincerely,
Mr Derek Lyons

April 10, 2014

Dear Catherine,

I just wanted to say a big thank you to you. You were very courteous and kind to us. In fact I feel as though a great weight has been lifted from me.

Brooklands is so lovely, airy and light. I will feel more than happy for Trevor to spend respite time there, all the things he will require are within your four walls.

Thank you so much for everything we spoke of,

God Bless

Sincerely,
Hazel Bradley

April 10, 2014

To all the Staff

Thank you all most sincerely for the care and compassion given to my mother Greta.

Your kindness will never be forgotten.

Kind regards

Jackie Atkins

 

April 2, 2014

Dear Nikki

A huge thank you to you and all the lovely staff at Alderwood for making Mum’s 90th Birthday such a special day. Everything was amazing and it must have taken so much time and effort to arrange.

The Brasserie looked ready for a great party, the food was fit for a queen, the singing and dancing was such fun, and most of all, Mum was thrilled with the whole day and was really made to feel special.

Thank you for the love and care you give Mum, not just for her birthday, but for every day!
xxx Ali, Andrew, John & Family

March 25, 2014

Dear Bramley Court Staff

My mother could not have wished for better care during her stay at Bramley Court. Thank you so much for making her time there so pleasant. Your caring attitude made such a difference.

Thank you again for everything,

With best wishes,
Heather Turner, Ruby’s Daughter

February 27, 2014

To all the nursing staff at Alderwood,

I am writing to thank you all so much for the care which my mother received during her stay with you this January.

I am also immensely grateful for the support and understanding extended to us as a family, and we were all comforted by the fact that Mum’s stay in your care were comfortable and happy.

Again, my sincere thanks to all,

Merissa

 

February 16, 2014

Dear Jackie

A very big thank you to you and all the staff at QEP for the wonderful Valentine’s celebration last Friday.

You had all put so much thought and effort into every detail from the table settings to the personalised Valentine cards, which were very moving. It was a lovely opportunity to meet other relatives in a very relaxed setting.

The food was superb, and the handmade chocolates were very yummy! We all agreed it was a 5* service.

Thank you all.

With love,
Maureen & Brian

February 12, 2014

To the manager and staff at Brooklands Care Home

I would like to pass on my grateful thanks to all your care staff for looking after my sister-in-law Jean Williams with such kindness, care and unlimited patience.

It has been a difficult time for Jean and the family, though it has been made easier for us by your excellent staff; knowing that she has 24 hour care and attention has taken a great weight off our shoulders, for which we have been very grateful.

Thank you is such a small expression, but it is said with much feeling!
Angela Dew

January 22, 2014

Dear June

Just to say a big thank you to you and your staff for the help and kindness you gave to both of us on Friday following Ted’s second respite stay at Bridge House.

Our thanks also to your chef for the food he kindly prepared for us to take home – it was delicious.

We would like to thank you for looking after both of us so well.

With kind regards,

Ted & Kathleen

January 20, 2014

I should like to take this opportunity to express my gratitude to all the staff at Ashbrook Court who contributed to making my Father’s stay at your home a happy one.

I particularly would like to thank the Nurses and Carers on the Dementia Unit for their hard work, care and attention. They have always ensured that my Father was treated with compassion and respect, maintaining his dignity and and making him feel like a valued member of your community.

I would also like to thank Lee who was with my father on his final journey to the hospital when I could not be, and for this I will be forever grateful.

Finally, I would like to say a special thank you to Dimple who has been a constant since my father came to you in June 2012. Her compassionate nature, understanding and guidance to my family have been invaluable and has ensured peace of mind throughout a very difficult time.

Kind regards,
Jackie Bacon and Family

January 4, 2014

To all the staff at Alderwood Care Home,

Thank you all for the kindness shown to my mother who we are so glad we placed in your care. Your support to all the family has been wonderful.

It is a comfort to know that Dad is also now in your safe hands.

 

November 25, 2013

I would like to thank each and every one of the staff at Claremont Court for the care and kindness shown to my father during his time in your care.

I cannot fault the care he received and was particularly grateful to the support shown to me and my family. Everyone was so genuinely compassionate and made his time so special in a way that we won’t forget.

You all do an absolutely fantastic job,

Kind regards,
Rachael Smith

November 18, 2013

Dear Carebase,

I wanted to write to let you know how grateful all of my family are for the care my father received at Acorn Court.

I was very upset when I first called in at the home, but I will always remember the kindness and patience I received from the start from both Petra and Monica, which was very reassuring.

My family and I were immediately made to feel very welcome, including my two dogs who Dad always loved to see. One of the best things is that we always saw the same care staff, so got to know them all very well.

…I could go on and on!

I am so glad that we were lucky enough to find the home – I only wish that all care homes were like this and had someone as exceptional as Monica running them.

With my very best wishes,
Jan Bell

November 8, 2013

Ashbrook Court has everything I was looking for in a care home for my husband, Ray. The accommodation and staff are first class.

The carers go out of their way for the residents and have made such a difference to his life. Ray could not be in a better place. I cannot thank them all enough – he is content at last.

Best wishes

June Withrington

 

November 2, 2013

To all the staff at Queen Elizabeth Park

Thank you for the wonderful care you gave to Lynda Ogle. Your job is so very important and difficult and you all gave her such great comfort, delivered with compassion.

I wish I could thank each and every individual member of staff personally.

Thank you.
Dorothy Pash

October 24, 2013

My family would like to say a very big ‘thank you’ to all the staff at Honey Lane for the wonderful care you gave to our dear mum, Glen White.

It meant so much to us that Mum was staying at such a lovely cae home, we cannot praise the staff enough.

Thank you all so very much.
Phillip White

October 15, 2013

Dear Julia

I am writing to thank you for your help on the occasion of my Aunt’s 100th Birthday Celebrations last Friday, 11th October.

The room you provided could not have been better and the food that the kitchen staff prepared was excellent. Please convey my thanks my to them for what I am sure was hard work, it was much appreciated.

I am sure Aunty Peggy enjoyed the occasion (she certainly enjoyed the sherry!) and once again, many thanks to you and everyone else who helped to make this a special day.

Yours sincerely,
David Cook

October 14, 2013

Dear June

I would like to thank the staff at Bridge House for the care and attention they gave to my late mother, it was very reassuring for the family to know that she was well looked after – nowhere could have been better. Also we were always made most welcome on our visits and the high quality of the establishment contributed to a pleasant visit – we have been to care homes where you would prefer to leave immediately.

Although Mum had bad days, due to her illness, she did tell me that the staff were very good to her and I think that towards the end she accepted that she could no longer be independent. I guess that when you are 96 changes are more difficult to accept.

Thanks again for all of your efforts, including how the staff kept me informed.

Best regards

Brian

October 13, 2013

We would like to thank all members of staff at Brooklands for looking after my Mum and Tracey and Michael’s Nannie for the past 10 years.

We couldn’t have wished her better care and compassion – it’s appreciated more than you know!

Thank you all,

With love from,
Lorraine, Tracey and Michael Hearn

October 11, 2013

Dear Juliette and Team

I just thought I should put in writing my thanks and appreciation for all the hard work and dedication provided to Rose Gibbs during her 8-year stay at The Spinney.

She moved into The Spinney for one week’s respite care in 2005 and as she was made to feel so welcome and at home she decided she wanted to stay.

From then on the staff became her extended family helping her in any way they could. During my many visits to The Spinney over the years I have only ever experienced the staff giving excellent care to the residents. The professional care and incredible devotion by you and many members of your team during Rose’s stay was exceptionally outstanding – she couldn’t have been in a better place or with more friendly people.

My appreciation extends to all the staff at The Spinney – I only hope that you are all still around if I ever need a care home!

Yours sincerely,
Close friend of Rose Gibbs

October 10, 2013

To the staff on the middle floor at Alderwood Care Home

On behalf of myself and my sisters, may I use this opportunity to thank you for the care and kindness shown to my father during his stay with you.  I have been constantly amazed by the patience and tolerance that you display at all times.

I wish you and the residents all the best in the future,
Jon Minter

October 10, 2013

Dear Sister in Charge

I am a nephew of Marjorie Wright (“Peggy”) and I was fortunate to attend her 100th Birthday Celebrations on Friday 11th October.

I write to thank you for arranging a wonderful party for her, which I am sure she enjoyed immensely.

Her continued presence with us is I feel sure a direct result of the excellent care she has received since being with you.

My grateful thanks,
John Burton

October 7, 2013

My family and I would like to express our thanks to the staff at Ashbrook Court for the care and kindness shown to our much loved mother, Winifred, during her time at the home.

We would personally like to thank in particular the nurse in charge, Dimple, and her colleages Hilma and Nneka. We were frequent visitors to the home and at all times we observed that our mother was shown respect and warmth, and it was in no small way due to the care and encouragement of the staff.

Moving into a care home is often an unsettling time for a resident and family members, however the unfailing efficiency, positive attitude and cheerfulness, along with the never failing kindness, warmth and sensitivity of the staff ensured Mum’s stay at Ashbrook was a positive experience and added greatly to her quality of life.

Thank you,
Mrs Margaret Masri

July 1, 2013

To everyone who cared for Doreen, I would like to say how wonderful you all were, especially to Maureen and her team in the Cherry Unit. You made her stay at Bramley Court extremely happy and every aspect of her care was exemplary. As relatives you made us feel so welcome and very confident to leave someone so precious to us in your safe hands, and we were able to reassure all her friends and family with this as well.

We will always be grateful to all of you at Bramley Court.

With very best wishes and thanks,
Vivian, Jenny and Family

April 29, 2013

Dear June

I am writing to tell you how much my family and I appreciated the care your nursing staff gave my wife during her stay at Queen Elizabeth Park.

I understand the home has always had an excellent reputation for its care and consideration and we are very grateful to you and all your nursing staff for all the attention given during her stay.

Yours sincerely,
Charles Allen

April 4, 2013

Dear Monica

Words cannot express the gratitude Roger and I have for all the care, attention and love you showed mum during her stay in Acorn Court.  Not only did all the staff take great care of her daily needs, but the fact that each resident is treated according to their individual requirements was very reassuring to know.

The caring atmosphere starts on first entering the home, with the friendly greeting from the staff who were always very helpful.  The reception area always looked very bright and decorated differently according to the time of year.
We are so grateful for the understanding and advice you provided us with through the whole process.

Thank you once again to all at Acorn Court,
Roger and Diane Todd

February 1, 2013

Dear Karen,
Thank you for doing such a good job caring for all at Honey Lane. I couldn’t have found a better home for my darling wife Joy.

It gives me such peace of mind to know that she is so well looked after.

Lots of love from us both,
Harry

January 11, 2013

Dear sir/madam,

I was very satisfied with the level of care at Queen Elizabeth Park and the staff have been very kind to my uncle and also to his daughter when she used to visit.

I would like to say a huge ‘thank you’ to all the staff and hope that they know they are appreicated.

Yours sincerely,
Helen Highmoor

January 7, 2013

Dear June,

I want to say a very big ‘thank you’ to everyone who made Erics 100th birthday party the success it was. Some of the family had not previously seen Eric at Queen Elizabeth Park and all were impressed at how well cared for he obviously is, and very contented. All the staff are always so helpful and supportive.

Thank you again to everyone.
Moe Leverell

January 1, 2013

Dear Matt,

I sincerely thank you all for your kind care during my few days with you.

Your cheerful and competent attention to my needs made my stay at Alderwood most comfortable.

With kind regards,
Mrs C. Milburn

December 28, 2012

Dear Monica,

My family and I send you our kindest regards and wish to thank you and your excellent staff for the very professional and friendly care you afforded dear Enid during her stay with you.

I have the highest regard for your teams understanding of the dementia which afflicted Enid and your approach in giving her the best possible care and attention you could give.

Please let them all know our appreciation of their dedication to their tasks, collectively, made Enid’s life that much less bewildered.

Sincerely,
Peter Collin

December 28, 2012

Dear sirs,

In essence, we are extremley pleased with the care that my mother-in-law receives, and commend all the staff for their kind, cheerful and caring attitude.

Yours faithfully,
M. Unstead-Joss

December 21, 2012

Dear Monica,

We wanted to write this letter to thank you and all the staff at Acorn Court for the care and support given to Nigel and us over the last couple of months.

You have always been at the end of the phone and everything possible was being done to ensure Nigel had the care he needed wherever there was a change in his symptoms.

Kind regards,
Sue, Hannah and Catherine

August 31, 2012

We just wanted to say how grateful we are for the splendid care which mum recieved at Alderwood and the kindness with which we the family were treated by all the staff.

You have much to be proud of in that wonderful home and with such a superb, professional and caring staff.

Thank you so much.
Paul Pelowski

August 15, 2012

Dear staff at the Spinney,

We would like to thank you all so much for looking after Anne with such love and kindness.

Anne made many good friends and enjoyed being part of a caring community. As visitors we always felt welcome and confident that Anne was being looked after well.

Your energy, cheerfulness and patience have sustained us through a difficult time. We know that the calm, purposeful atmosphere in the home contributes to the wellbeing of the residents and makes The Spinney a special place to live.

Ray, Paul and Maria

July 4, 2012

Dear Karen,

What a fantastic home you and your staff have created and what amazing care and support you all provide.

The day mum had to move into a care home was one of the most difficult. However, from the start your staff showed mum such kindness and respect that she soon settled in and began to feel safe and loved.

We would reccomend this home due to the commitment, professionalism, yet caring attitude of the wonderful staff.

Yours sincerely,
Anita Monseel

July 4, 2012

To all at Claremont Court Care Home,

We have been so impressed by the standard of care you have provided for both our mothers. Margaret has progressed incredibly well from the time she joined you in September and is now the happy, smiling lady we knew before. You are all so dedicated to the well being of the residents that you set a wonderful example of kindness.

We want to thank you for the outstanding commitment you have shown and for making Claremont Court the special place that it is.

Ian and Judy Fearnside

July 4, 2012

My family and I would like to thank everyone for the special care you and your carers took of my dad.. I would especially like to thank the carers who never altered the standard of care given to my dad.

To put a loved one in a nursing home was a very hard decision. The care that my dad received was such that the hard decision had become a comforting one. I could not place a value on the level of special care he received.

Kindest regards,
Lynne, John, Brad and family

 

June 18, 2012

To everyone at Brooklands,

A big thank you to all the staff at Brooklands who looked after our much loved dad.

A special thank you for showing huge comfort and compassion to dad and our family.

Your wamth will not be forgotten.
Ruth, Brenda & Stephen

June 17, 2012

To all the staff at Honey Lane,

Thank you for all the hard work and effort you put into making Saturday’s event so enjoyable for us all.

For and on behalf of Bob Langley and family

April 25, 2012

To the managers of Acorn Court,

I wanted to send you an email to let you know how brilliant I think your care home is and how outstanding the staff are that work there.

From the moment I stepped into your care home I knew it was the place I would like my grandad to be.

I wanted you to know how wonderful I think your home and staff are, they deserve to be recognised for all the hard work they do.

Thank you again for everything,
Jade Willis

April 17, 2012

To all the wonderful staff at Alderwood,

Thank you so much for caring for Gerard with such expertise and compassion.

Love from Harry, Catherine and Dominic

April 4, 2012

Dear Julia,

Just a short note to thank you all for the kindness and supprt you gave us during dad’s stay with you.

He may have only been with you a short while but I am sure you helped him recover quicker following his time in hospital.

Once again a big thank you.
Paula O’Sullivan

March 8, 2012

Dear Queen Elizabeth Park,

I wanted to express my heart felt thanks to you for all the care and attention you provided to my father and myself over the past three years.

I have really appreicated your support and your ability to listen and to empathise.

With affection,
Graham

March 3, 2012

Dear Julia,

I am writing on behalf of my family and father, George Brenton to thank you and your colleagues for the excellent service you have given to my mother.

We are most grateful to all at Brooklands for the kindness, care and attention you gave to her.

Your sincerely,
Graham Brenton

February 9, 2012

Dear staff at Brooklands Care Home

I wanted to write to thank you for the care and attention shown to my father throughout his stay. From the management and nurses to the staff tidying his room, he received the attention he required along with kind and cheerful words at all times. Knowing he was being looked after so well gave me tremendous peace of mind.

Yours sincerely,
Philip Crocker

February 9, 2012

Dear Julia,

The care and attention shown to my father throughout his two-year stay was truly remarkable and humbling. From the attention he required along with the kind and cheerful words at all times.

Knowing he was looked after so well gave me tremendous peace of mind.

Yours sincerely,
Philip Crocker

February 2, 2012

Dear Juliette,

Thank you so much for giving up your time to meet with our year 11 GCSE pupils and giving them such a great insight into caring for the elderly.

We are very lucky to have such a first class home on our doorstep.

Yours sincerely,
Judith Reeve

December 19, 2011

Dear Sarah,

Just a note to express our thanks for the wonderful care you are giving Dad.

We are delighted with the improvement in his mobility and healing of his legs in such a short space of time. This is all down to such excellent care and attention by all your wonderful team.

We no longer have the anxiety over Dad’s well being and feel so reassured that he is being properly cared for.

With grateful thanks to you all.

Yours sincerely,
Melanie Sargeant & Deborah Wellings

December 12, 2011

Dear Maureen,

I have written an official letter of thanks to you to let you know how privilidged we feel to have had Mary placed at Bramley Court.

I am very grateful to all the staff on Cherry Unit. I saw how skilled and kind everyone was to Mary but I also appreciated the time you took to acquaint me with what was happening. You gave me great support and confidence. Thank you.

Yours ever,
Gareth

December 11, 2011

Dear all the staff at the Spinney,

I would like to thank everyone who cared so well for my motehr.

She enjoyed all your activities and I always found an uplifting and caring attitude by all the staff when visiting mother.

Yours sincerely,
David Mears

October 9, 2011

To the Managers at Brooklands Care Home

I wish to commend to your notice the staff at your home. My sister-in-law received nothing but the kindest, gentlest and most professional care. Every single member of staff play their part in making Brooklands a lovely place to live.

With all good wishes,
Revd. Kate Belcher