Acorn Court Redhill, Surrey
Acorn Court in Redhill, Surrey, boasts a close-knit environment with highly trained and compassionate individuals cherry picked to work at the mature care home.
Stylishly decorated and furnished to an exceptionally high standard, the home offers residential, nursing and dementia care. It has picked up many awards along the way, which are testament to the excellent service it provides. These include the Caring Times National Award for Care Manager of the Year, a Surrey Care Association Award and the Great British Award for Registered Manager of the Year.
The family-orientated setting sees residents’ families as an integral part of life. A Relatives’ Support Group provides welcome support to those new to the home from families that have been in the same boat. They can provide advice, answer questions on what to expect, and assure you that everything will be okay.
Among the many facilities, the home features a well-stocked library where residents can enjoy quiet time or a bar for social interaction. It also proves a popular venue for hosting intimate private parties. The most recent were centenary birthday parties for two of the residents.
The grounds with a lovely patio plus sensory flower and herb gardens are in full bloom, thanks to the resident gardening club that works tirelessly to create a wonderful sanctuary for everyone to enjoy. The latest project in the pipeline is the installation of a water feature.
The weekly planned activities programme is full and varied. Residents can also go on outings which are arranged three times a week. These include local trips like canal boat rides, visits to garden centres and greyhound racing. Trips further afield include visits to museums and galleries.
End of life care
End of life planning is not an area that most of us like to discuss. However, this can be a vital source of help for families that perhaps have been told their loved one has a terminal illness and only has a short time left. We can help make this period as comfortable as possible for the resident. We work closely with a local hospice to ensure all emotional support needs are met.
Type of care
- Nursing care
- Dementia care
- End of life support
- 86 en-suite bedrooms
- Lounge and dining areas on each floor
- Access to physiotherapists, masseurs and reflexologists
- Manicured garden
- Hair salon and nail bar
- Private mini bus
We promote an active lifestyle at Acorn Court and a wide variety of activities and events are organised to keep our residents occupied each day.
We have forged close links with the community and are constantly visiting local places of interest, as well as bringing in local entertainers into our home.
An example of our activities.
|Monday||Arts & crafts day|
|Tuesday||10.30am – Quiz|
|Wednesday||3pm – Exercise class with Diana and Paul|
|Thursday||Trip to the milestone museum|
|Friday||10.30am – Coffee morning, raffle, handmade Christmas cards and jewellery3pm – Music with Paul|
At Acorn Court, our highly-trained team takes the time to get to know each resident – their medical needs, their likes, their dislikes and the things they are most passionate about. That way we can tailor the care exactly to their needs.
Monica Prosser, Home Manager
Monica has been caring for the elderly for more than 20 years in various roles. She primarily worked in domiciliary care, providing assistance to those in need at their home. She joined Carebase five years ago, where the last two years have been spent managing Acorn Court.
Petra Stephenson, Administrator
Petra has worked at Acorn Court since it first opened its doors in 2008, and in that time has built a fantastic rapport with residents, their families and visitors to the home.
I am so glad that we were lucky enough to find the home – I only wish that all care homes were like this.
Ami Penfold, Activities & Events Coordinator
Ami is a member of NAPA and has been in this role since May 2011. The residents affectionately call her ‘Amazing Ami’ as there no end to her talents, because as well as ensuring there are activities and therapies to entertain and stimulate the residents every day, she is always on hand to provide a helping hand to everyone, whether it be it a hair-styling when the Hairdresser is not around or nails and makeup if required for that special occasion. Ami can always be counted on to join in the fun with a good song and a dance, or for giving that special hug to ensure that everyone feels special and loved.
We love to hear from family members and friends about their experiences of life at Acorn Court. How they feel about our home, the care we give and the team that make that possible.
Knowing the ways in which we have made a difference and touched the lives of those in our care – and their loved ones – is what keeps us focused on delivering the highest standard of care at all times.
June 14, 2016
An amazing team of people.
Caring for residents, relatives and friends alike.
Offering emotional and practical support to those in need.
Respecting the need for dignity and private time and space.
Nothing is ever too much trouble.
Consistently reaching high standards in all aspects of treatment and care.
open and honest in approach and always available.
Unerstanding the needs and wishes of the whole family.
Ready with a smile, hug or kind words.
Taking the time to listen and really get to know everyone involved.
June 13, 2016
To everyone at Acorn Court,
I cannot thank you enough for the care and attention that you gave to my dad George Furnues. You gave him quality time and care in the last days of his life and for that I will be forever grateful., The care you gave to my mum, myself, and other family members and friends demonstrated that you are always ready to go the extra mile.
Best wishes to you all,
Margaret Walton, Anne, John, Tom, Stuart, and Alan
June 10, 2016
On behalf of our family, I am writing to express our thanks and gratitude to you and your team for the care of our mum; Mary Walton.
Mum was at Acorn for just over a year and during that time she received consistently high quality care. It was a difficult decision to move Mum into a care home, but we all feel we couldn’t have found a better one. It was reassuring to know that Mum was receiving all the care and support she needed and in a way that took account of her past, her family, and most importantly, her personality.
We all got to know Acorn and the staff in varying degrees and were all impressed by the friendly, relaxed and welcoming atmosphere. It made our experience easier and visits more enjoyable. Many of the staff were excellent in their care of Mum and their commitment and understanding is very much appreciated.
We all feel however that one member of staff in particular stood out for her exceptional care of Mum and thad is Corrine. She looked after Mum with such kindness and consideration which went over and above the normal call of duty.
Despite the many other demands on Corrine’s time, nothing was every too much trouble. She was attentive and calm and created a happy and relaxed environment. Mum felt safe and secure with Corrine and that was of great comfort to us. Corrine is a very special person and we feel very fortunate that she was part of Mum’s life.
Not only did Corrine provide such wonderful care for Mum, but for us too. My visits to Mum usually ended in tears as I said goodbye in order to return home to Hereford. I found it very difficult and emotional. Corrine was always there for me with a big hug and kind words. We all experienced Corrine’s genuine and compassionate nature and are very grateful. A special thank you therefore to Corrine who is herself a very special person. We won’t ever forget you Corrine.
Finally, a huge thank you to everyone for your hard work and for making Mum’s time with you so comfortable and content. You are all a brilliant team of people who make a real difference to the lives of so many.
With kind regards,
Margaret Walton, and Anne, John, Tom, Stuart, and Alan
The Bellingham Family
May 18, 2016
A big thank you from the Bellingham family. We very much appreciated the kindness and care given at this sad time.
Jenny, Stephen, and Family
May 4, 2016
I just wanted to thank you and all your wonderful staff for looking after my brother David Spurrell so caringly. He chose to stay with you and said it was the best decision he’d ever made!
He was so very happy to spend his time with you and said it was just like being at home.
Thank you again, and best wishes
From Jenny, Stephen and all the Family
Gill and Family
January 19, 2016
I should jsut like to say a heartfelt thank you to you and all the amazizng staff at Acorn Court who cared for Brian over the past 6 years.
I really couldn’t have asked for better care and love given to him as he became more dependant of others, and I would especially like to thank thos were always there for me.
I will never forget you all and will be forever grateful that you were there for Brian.
With very best wishes,
Gill and family
July 20, 2015
Firstly, may I congratulate you and everyone at Acorn Court for the justly deserved Care Home Employer of the year award.
I am writing to thank all those who were in instrumental to my mother, Eileen Mitchell’s, excellent care. It was a great comfort to my sister and I to know that she was in such kind and capable hands.
Lorraine, Andy, Harry, and Amy
June 9, 2015
Dear all at Acorn Court,
Thank you so much for all the care, kindness, and support that you gave to our Dad when he really needed it. And a special thank you to the staff that were with dad at the end.
We will never forget you!
Lorraine, Andy, Harry, and Amy xxx
Janet and Keith Jones
February 17, 2015
When a person in Jillian’s position loses the ability to walk after a prolonged stay in hospital and at the same time requires nursing care, realisation of the loss of independence and home is an immense shock to the system, Mum was no exception.
Having been placed under considerable pressure for her to suddenly vacate her bed in the East Surrey, the family were very keen to find a suitable caring and friendly Nursing Home for her to reside. So much is made in the media about poor and in some cases damaging care to residents taht ib ecomes rather an onerous task.
We were therefore so pleased, as was Mum that our next call was to you and your team, the difference could not have been more stark. Your focus was immediately about Mum, her care requirements, and her family. We will never forget your advice taht the family would gain quality time together with Mum if she were residential and this has proved so correct in the three and a half years she was with the Acorn family.
The belonging and security she felt with the other residents, the Acorn tema, medical care, entertainment, days out and other activities, ensured her happiness and well-being during the time she was with you and it was special for us being able to join the activities.
Thank you all,
Janet and Keith Jones
All of the Bull Family
November 16, 2014
To all the wonderful carers at Acorn Court,
From the bottom of our hearts, sincerest thanks & appreciation for the kindness, humour, dignity & respect that you showed our dear Mum, Grandmother and Great Grandmother. We hope you are proud of the amazing work you do & the difference you are making to others’ lives.
Many, many thanks,
All of the Bull Family X
Lorraine & the Gazzard Family
November 13, 2014
We would like to express a heartfelt gratitude towards every single one of you that cared for Dad at Acorn Court. The love and care given to him over the last 4 years is beyond words. He was cared for with such compassiona and dignity, and the attention, warmth and committment really showed us Dad was so happy here.
You have a really warm and friendly environment with people who really go that extra mile. We cannot ever thank you enough for what you have done, you will be in our hearts forever.
With love from,
Lorraine & the Gazzard Family
Carol Bateup and Family
June 26, 2014
To everyone who looked after Ivan Bateup at Acorn Court,
Thank you for being so kind and caring. It’s a wonderful home and I could not wish for Ivan to spend his time anywhere else.
Carol Bateup and Family
Miranda and Adrian
June 12, 2014
Monica and Petra
Thank you so much for going over and above so that we could be with our family when we needed it most,
Miranda and Adrian xx
Pam & Monique
April 30, 2014
To Monica, Trina and all the staff who looked after our father so well,
Thank you for caring for Alfred, the time spent at Acorn Court could not have been made any better. We always knew he was being looked after, which made all of us who were close to him reassured we had made the right choice for his care.
Pam & Monique
Mr Derek Lyons
April 13, 2014
Having been here now for some weeks, I feel that I must express my appreciation and sincerest thanks for all the care I continue to receive.
Without exception, all the staff are unfailing, helpful (and cheerful) and make my stay here enjoyable.
I wish there were a means of tangibly expressing my gratitude but I appreciate that this is not possible.
I am very blessed to be in their care.
Mr Derek Lyons
November 18, 2013
I wanted to write to let you know how grateful all of my family are for the care my father received at Acorn Court.
I was very upset when I first called in at the home, but I will always remember the kindness and patience I received from the start from both Petra and Monica, which was very reassuring.
My family and I were immediately made to feel very welcome, including my two dogs who Dad always loved to see. One of the best things is that we always saw the same care staff, so got to know them all very well.
…I could go on and on!
I am so glad that we were lucky enough to find the home – I only wish that all care homes were like this and had someone as exceptional as Monica running them.
With my very best wishes,
Roger and Diane Todd
April 4, 2013
Words cannot express the gratitude Roger and I have for all the care, attention and love you showed mum during her stay in Acorn Court. Not only did all the staff take great care of her daily needs, but the fact that each resident is treated according to their individual requirements was very reassuring to know.
The caring atmosphere starts on first entering the home, with the friendly greeting from the staff who were always very helpful. The reception area always looked very bright and decorated differently according to the time of year.
We are so grateful for the understanding and advice you provided us with through the whole process.
Thank you once again to all at Acorn Court,
Roger and Diane Todd
December 28, 2012
My family and I send you our kindest regards and wish to thank you and your excellent staff for the very professional and friendly care you afforded dear Enid during her stay with you.
I have the highest regard for your teams understanding of the dementia which afflicted Enid and your approach in giving her the best possible care and attention you could give.
Please let them all know our appreciation of their dedication to their tasks, collectively, made Enid’s life that much less bewildered.
Sue, Hannah and Catherine
December 21, 2012
We wanted to write this letter to thank you and all the staff at Acorn Court for the care and support given to Nigel and us over the last couple of months.
You have always been at the end of the phone and everything possible was being done to ensure Nigel had the care he needed wherever there was a change in his symptoms.
Sue, Hannah and Catherine
April 25, 2012
To the managers of Acorn Court,
I wanted to send you an email to let you know how brilliant I think your care home is and how outstanding the staff are that work there.
From the moment I stepped into your care home I knew it was the place I would like my grandad to be.
I wanted you to know how wonderful I think your home and staff are, they deserve to be recognised for all the hard work they do.
Thank you again for everything,